Global Broker Regulation Inquiry App
WikiFX
Broker
Rankings
Regulators

All(369)

Positive(167)

Neutral(180)

Exposure(22)

Exposure
I'm so angry! Scammers cause financial losses
I'm so pissed! Never fall for this broker. They say they'll investigate, but in reality, they just do it like a repeater. EBC's overnight interest rates are rip-offs. But I'm long EUR/MYR, and sometimes I'm charged RM300, sometimes RM900. There's no pattern. Last month, I checked my bill and found that EBC had overcharged me by RM5,400 in overnight interest. I applied for a RM80,000 withdrawal on March 15th, but the money still hadn't arrived by April 20th. Customer service gave 10 excuses: "Finance leave," "Bank delay," "Document re-approval," and each time told me to wait "next week." I contacted my bank (Public Bank), and they said they hadn't received the transfer request from EBC. It's clearly EBC deliberately withholding funds. Don't believe EBC's "fast withdrawal" scam. Don't touch a scam like this, where spreads and manipulation are used to rob you.
FX9858882042
Verified
Three days ago
Replied
Reply from official EBC
Dear Valued Client, After careful verification, we would like to clarify the following: 1. EBC Financial Group does not support account registration for clients in Malaysia. 2. EBC does not offer EUR/MYR as a tradable instrument on our platform. Given this, the issues you mentioned regarding EUR/MYR swaps and withdrawals cannot be related to EBC. We kindly suggest you verify again the broker or platform you are currently using. Should you have any further questions regarding our official services, you may always confirm via our official website.
Exposure
EBC acts like a "Baht hunter" in the foreign exchange market. Last month, I traded USD/THB on the night of the non-farm payroll report. I set my buy order at 36.50 baht per dollar, but the system displayed a trading price of 36.72. The 22-pip pricing error cost me 44,000 baht, which was three months' profit from selling handmade essential oils in Siam Square. Even worse was the withdrawal issue. I requested a 200,000 baht withdrawal, but the platform stated, "5% cross-border processing fee deducted," despite their advertisement clearly stating "no withdrawal fees." EBC doesn’t even hold a basic Thai financial license. According to Thailand’s SEC, they are renting a virtual office on Sukhumvit Road in Bangkok to deceive customers. Over the past 30 days, I executed 25 trades, and 17 of them had abnormal slippage, averaging 18 pips per trade, totaling 186,000 baht in losses. The customer service rigidly replied in English with just "Normal market." EBC exploits slippage to steal money and deducts funds upon withdrawal. Thai friends should absolutely avoid it!
FX1429369382
Verified
Three days ago
Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing this issue to our attention. To ensure clarity and prevent any misunderstandings, we would like to clarify the following points: 1. Trading Product: EBC has never offered a USD/THB product as mentioned in your report. It appears the transaction in question was an ETF trade in August 2021, which is inaccurate as we only began offering ETF services starting in 2025. 2. Withdrawal Fees: EBC does not charge any withdrawal fees. Customers receive the full amount following standard regulatory procedures. If you have indeed encountered such an issue, please provide us with the trade order details and the registered email address so our team can promptly investigate. EBC remains committed to providing all our customers with a secure, fair, and transparent trading environment. Thank you for your understanding.
Exposure
ผมไม่เคยคิดเลยว่าแพลตฟอร์มซื้อขายที่อ้างว่าเป็น "ระดับสถาบัน" จะทำผิดพลาดเล็กน้อยในการดำเนินการคำสั่งซื้อขายได้ขนาดนี้ ตลอดสามเดือนที่ซื้อขายบน EBC ผมพบปัญหาความล่าช้าและการปฏิเสธคำสั่งซื้อขายมากกว่าแพลตฟอร์มอื่นๆ ในช่วงสามปีที่ผ่านมารวมกัน คำสั่งตัดขาดทุนถูกดำเนินการที่ราคาต่ำกว่าราคาที่ตั้งไว้ 25 จุด และขาดทุนจากการซื้อขายครั้งเดียวเกิน 2,000 ดอลลาร์ ผมไม่เคยเห็นแพลตฟอร์มที่ไร้จริยธรรมเช่นนี้มาก่อน พวกเขาบิดเบือนการซื้อขายที่ทำกำไรของผมจนทำให้บัญชีของผมระเบิด เพียงเพื่อป้องกันไม่ให้ผมถอนกำไร และยังทำให้ผมสูญเสียเงินต้นทั้งหมด 15,000 ดอลลาร์ เกือบสองเดือนผ่านไปแล้ว พวกเขายังคงจงใจหลอกลวงและปฏิเสธที่จะคืนเงิน ผมโพสต์ที่นี่เพื่อเตือนทุกคนให้คว่ำบาตรแพลตฟอร์มนี้ร่วมกัน และอย่าลืมตรวจสอบคุณสมบัติของแพลตฟอร์มอย่างละเอียด
FX1928979369
Verified
In a week
Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing the issue to our attention. Please be assured that we recognize and prioritize your concerns. As a broker licensed and regulated by the UK, Australia, and the Cayman Islands, regulatory compliance has always been a core principle we steadfastly uphold. Regarding trading matters, rest assured that our trading mechanism operates based on real-time financial market fluctuations. Prices are influenced by macroeconomic factors and geopolitical situations, which are normal market characteristics. We do not interfere with trading outcomes or client operations. Concerning withdrawals, we have never imposed withdrawal limits. Processing typically takes 1-2 hours, with funds arriving in your account on the same day (via local bank or digital currency). For bank transfers (TT) or credit card transactions, it may take 3-7 business days. For your specific case, we will follow compliant procedures to thoroughly investigate and process the matter to protect your rightful interests.
Exposure
All Malay trading communities, boycott EBC. Never open an account on this platform, it will only make you lose money. Even if you make a profit, you cannot withdraw your money, otherwise they will intervene in your account, resulting in huge losses. I deposited 15k to copy trades from the master account, I made 25k and closed all trades, totaling 40k. Seeing my huge profits, they intervened in my account and magnified 7 large orders of 7.82 each, causing my account to collapse within 15 minutes. We work hard and invest our hard-earned money to improve the lives of our families, but they shamelessly steal from us. I complained to the platform, but they ignored it and even tried to squeeze more money from me. The act of sexually predating customer funds has completely destroyed the last bit of trust I had in EBC.
FX3011061772
Verified
In a week
Replied
Reply from official EBC
Dear Valued Client, Thank you for reaching out to us regarding this matter. We understand the importance of your concerns and will address them with the utmost care. First of all, please be assured that we do not restrict client withdrawals in any form. To assist you further, could you kindly provide us with your registered email address or account details so that we may review this case for you? For clarification, please note that, in accordance with government regulations, clients residing in Malaysia are not permitted to open accounts with EBC. If you have specific concerns regarding any particular trades, please provide us with the relevant order details, and we will conduct an immediate investigation. We remain committed to providing all of our clients with a secure, fair, and transparent trading environment.
Exposure
My first withdrawal of $500 USD was transferred to my account quickly. The second withdrawal of $1,200,000 USD was delayed due to exchange rate discrepancies, anti-money laundering measures, and tax issues. They gave me all sorts of excuses. After my account suffered heavy losses from platform slippage issues, customer service took three days to respond. Then they told me, 'If you don’t know how to trade, don’t play!' Is this how you treat your customers? When I requested proof of liquidity, they directly cited the user agreement and threatened to freeze my account if I kept complaining. This inappropriate behavior is just like how a casino operates—customers only have the right to lose money, not withdraw profits! Everyone, stay away from EBC.
FX3321489367
Verified
In a week
Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously. First and foremost, please rest assured that EBC will never impose any restrictions on customer withdrawals in any form. Secondly, none of the trading products currently available on our platform have names ending with the suffix "e". To facilitate further verification, kindly provide your email address or account details, and please send the website link you used to register your account to EBC's customer service email. This will allow us to confirm whether it is an officially authorized website by our company. Thank you for your understanding and cooperation.
Exposure
Can your EBC propaganda be any more false? You claim to have "institutional-level spreads", but during normal trading, the spread of EUR/USD often suddenly expands to more than 2.5 points, and gold often soars to 6-8 points! The most disgusting thing is that during the non-farm and CPI data period, the spread can instantly explode to an outrageous level. On one occasion, the spread of GBP/USD expanded to 50 points! This is not a market liquidity problem at all. The platform deliberately raises the spread to reap customers. The spread of other mainstream platforms during the same period is less than half of yours! What's even more shameful is that you use very small fonts to mark "spreads may fluctuate" on your official website. This is simply a carefully designed word game trap! Under the guise of low spreads, customers are attracted to deposit funds, but the actual transaction costs are much higher than the industry average. Don't touch rogue platforms.
FX3889613067
Verified
In a week
Replied
Reply from official EBC
Dear Valued Client, Thank you for bringing this matter to our attention. We take your concerns very seriously. First of all, please note that none of the trading products currently available on EBC carry the “.M” suffix. To further assist you with verification, we kindly ask you to send your registration website link via email to the EBC customer service mailbox so that we can confirm whether the website is officially authorized by our company. In addition, the MT4 screenshot you provided shows a date from the year 201*, which appears to be a historical screenshot. To help us investigate further, we kindly request that you also provide your trading order number and trading log. Thank you for your understanding and cooperation!
Write a comment
  • Say something
    Comment

    Most Comments of the Week

    • Headway

    • KVB

    • EBC

    • Markets4you

      4
    • WELTRADE

      5
    • Tickmill

      6
    • Dupoin

      7
    • OneRoyal

      8
    • Ultima Markets

      9
    • Deriv

      10

    To view more

    Please download WikiFX APP

    Select Country/Region
    • Hong Kong

    • Taiwan

      tw.wikifx.com

    • United States

      us.wikifx.com

    • South Korea

      kr.wikifx.com

    • United Kingdom

      uk.wikifx.com

    • Japan

      jp.wikifx.com

    • Indonesia

      id.wikifx.com

    • Vietnam

      vn.wikifx.com

    • Australia

      au.wikifx.com

    • Singapore

      sg.wikifx.com

    • Thailand

      th.wikifx.com

    • Cyprus

      cy.wikifx.com

    • Germany

      de.wikifx.com

    • Russia

      ru.wikifx.com

    • Philippines

      ph.wikifx.com

    • New Zealand

      nz.wikifx.com

    • Ukraine

      ua.wikifx.com

    • India

      in.wikifx.com

    • France

      fr.wikifx.com

    • Spain

      es.wikifx.com

    • Portugal

      pt.wikifx.com

    • Malaysia

      my.wikifx.com

    • Nigeria

      ng.wikifx.com

    • Cambodia

      kh.wikifx.com

    • Italy

      it.wikifx.com

    • South Africa

      za.wikifx.com

    • Turkey

      tr.wikifx.com

    • Netherlands

      nl.wikifx.com

    • United Arab Emirates

      ae.wikifx.com

    • Colombia

      co.wikifx.com

    • Argentina

      ar.wikifx.com

    • Belarus

      by.wikifx.com

    • Ecuador

      ec.wikifx.com

    • Egypt

      eg.wikifx.com

    • Kazakhstan

      kz.wikifx.com

    • Morocco

      ma.wikifx.com

    • Mexico

      mx.wikifx.com

    • Peru

      pe.wikifx.com

    • Pakistan

      pk.wikifx.com

    • Tunisia

      tn.wikifx.com

    • Venezuela

      ve.wikifx.com

    United States
    ※ The content of this website abides with local laws and regulations.
    You are visiting the WikiFX website. WikiFX Internet and its mobile products are an enterprise information searching tool for global users. When using WikiFX products, users should consciously abide by the relevant laws and regulations of the country and region where they are located.
    consumer hotline:006531290538
    Official Email:support@wikifx.com;
    Mobile Phone Number:234 706 777 7762;61 449895363
    Telegram:+60 103342306
    Whatsapp:+852-6613 1970;
    License or other information error corrections, please send the information to:qawikifx@gmail.com
    Cooperation:fxeyevip@gmail.com