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Score

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.
0 1 2 3 4 5 6 7 8 9
0 1 2 3 4 5 6 7 8 9
/10
The WikiFX Score of this broker is reduced because of too many complaints!

EBC

United Kingdom | 5-10 years | Environment AAA |
Regulated in United Kingdom | Straight Through Processing (STP) | MT4 Full License | Regional Brokers | Suspicious Overrun | High potential risk | Offshore Regulated

https://www.ebcfinzone.co/

Website

Rating Index

Environment

Environment

AAA

Average transaction speed (ms)

341.1 Great

MT4/5

Full License

EBCFinancialGroupUK-Demo

China
MT4
113

Influence

A

Influence index NO.1

United States 5.42
The WikiFX Score of this broker is reduced because of too many complaints!

Environment

Speed:AA

Slippage:AA

Cost:AAA

Disconnected:B

Rollover:AA

MT4/5 Identification

MT4/5 Identification

Full License

113
Server Name
EBCFinancialGroupUK-Demo MT4
Server Location China

Influence

Influence

A

Influence index NO.1

United States 5.42
Surpassed 67.20% brokers
Biz Area Search Statistics Advertising Social Media Index

Contact

+44 20 3376 9662
cs@ebc.com
https://www.ebcfinzone.co/
Euro House, Richmond Hill Road, Kingstown, VC0100, St. Vindcent and the Grenadines
VPS Standard
No restriction on the broker account

Single Core

1G

40G

1M*ADSL

WikiFX Risk Alerts
2025-08-29
  • The number of the complaints received by WikiFX have reached 15 for this broker in the past 3 months. Please be aware of the risk and the potential scam!
3

Basic Information

Registered Region
United Kingdom
Operating Period
5-10 years
Company Name
EBC Financial Group (SVG) LLC
Abbreviation
EBC
Company employee
--
Customer Service Email Address
cs@ebc.com
Contact Number
+442033769662
Company address
Euro House, Richmond Hill Road, Kingstown, VC0100, St. Vindcent and the Grenadines
Keywords 12
5-10 years
Regulated in United Kingdom
Regulated in Australia
Regulated in Cayman Islands
Straight Through Processing (STP)
Common Financial Service License
MT4 Full License
MT5 Full License
Regional Brokers
Suspicious Overrun
High potential risk
Offshore Regulated

FX1491906256

Verified

Thailand

EBC's "low spread" is a lie. They advertise "fixed 4 pips spread for USD/JPY," but every time I trade during the evening in Thailand, the spread spikes to 28-32 pips. Last month on the 22nd, I traded XAU/USD—the spread showed 6 when I placed the order, but it changed to 19 after trade confirmation, forcing me to pay an additional 27,000 THB in commissions. Before and after market open, EBC's stock prices surged abnormally, especially with stop-loss orders clustered at key levels. 73% of my stop-loss orders were triggered by this abnormal volatility, with an average deviation of 2.8 pips from the set position. The same stop-loss orders set on other platforms were triggered only 22% of the time. This frustrated me so much that I sent complaint emails for seven consecutive days. EBC is a deceptive platform that exploits retail traders with spreads.

Exposure

13h

FX2018614601

Verified

Malaysia

EBC ripped me off of RM72,000, leaving me with only RM25,000. On the 15th of last month, I traded USD/MYR. I set a buy price of 4.73, but the system froze for three seconds before displaying a trade at 4.765. A 35-point slippage resulted in a RM4,200 loss, and a 12% "cross-border clearing fee" was deducted from my withdrawal. I also traded the same trade on AmBank Forex, and the slippage was only 5 points. EBC relies on slippage to steal my money and deduct it from my withdrawals. As a small business owner, we can't afford to cheat you out of your hard-earned money. Such a shameless scam

Exposure

13h

FX9858882042

Verified

Malaysia

I'm so pissed! Never fall for this broker. They say they'll investigate, but in reality, they just do it like a repeater. EBC's overnight interest rates are rip-offs. But I'm long EUR/MYR, and sometimes I'm charged RM300, sometimes RM900. There's no pattern. Last month, I checked my bill and found that EBC had overcharged me by RM5,400 in overnight interest. I applied for a RM80,000 withdrawal on March 15th, but the money still hadn't arrived by April 20th. Customer service gave 10 excuses: "Finance leave," "Bank delay," "Document re-approval," and each time told me to wait "next week." I contacted my bank (Public Bank), and they said they hadn't received the transfer request from EBC. It's clearly EBC deliberately withholding funds. Don't believe EBC's "fast withdrawal" scam. Don't touch a scam like this, where spreads and manipulation are used to rob you.

Exposure

Two days ago

FX1429369382

Verified

Thailand

EBC acts like a "Baht hunter" in the foreign exchange market. Last month, I traded USD/THB on the night of the non-farm payroll report. I set my buy order at 36.50 baht per dollar, but the system displayed a trading price of 36.72. The 22-pip pricing error cost me 44,000 baht, which was three months' profit from selling handmade essential oils in Siam Square. Even worse was the withdrawal issue. I requested a 200,000 baht withdrawal, but the platform stated, "5% cross-border processing fee deducted," despite their advertisement clearly stating "no withdrawal fees." EBC doesn’t even hold a basic Thai financial license. According to Thailand’s SEC, they are renting a virtual office on Sukhumvit Road in Bangkok to deceive customers. Over the past 30 days, I executed 25 trades, and 17 of them had abnormal slippage, averaging 18 pips per trade, totaling 186,000 baht in losses. The customer service rigidly replied in English with just "Normal market." EBC exploits slippage to steal money and deducts funds upon withdrawal. Thai friends should absolutely avoid it!

Exposure

Two days ago

FX4686542072

Verified

Malaysia

EBC caused me to lose $22,000 Canadian dollars. Their "no slippage" promise was a lie - in the gold transaction on April 12, I set the purchase price at $1,950, but the actual transaction price was $1,962. The 12-point slippage directly swallowed up my stop-loss space. EBC also deleted all negative reviews. Their customer service system is completely useless. I made 23 international calls, and when I got through, they only said "please email." Of the 17 emails I sent, 12 fell on deaf ears and 5 were automated replies. Even worse is the withdrawal process. I applied for a withdrawal of $8,000 in April, but only received $1,200 in June. The remaining amount was deducted as an "international transfer fee" at a rate of 35%. This is blatant robbery! I advise all Malaysian traders not to be fooled by EBC's low spreads. This is a typical fraudulent platform that specializes in defrauding retail investors.

Exposure

Two days ago

FX1928979369

Verified

Thailand

ผมไม่เคยคิดเลยว่าแพลตฟอร์มซื้อขายที่อ้างว่าเป็น "ระดับสถาบัน" จะทำผิดพลาดเล็กน้อยในการดำเนินการคำสั่งซื้อขายได้ขนาดนี้ ตลอดสามเดือนที่ซื้อขายบน EBC ผมพบปัญหาความล่าช้าและการปฏิเสธคำสั่งซื้อขายมากกว่าแพลตฟอร์มอื่นๆ ในช่วงสามปีที่ผ่านมารวมกัน คำสั่งตัดขาดทุนถูกดำเนินการที่ราคาต่ำกว่าราคาที่ตั้งไว้ 25 จุด และขาดทุนจากการซื้อขายครั้งเดียวเกิน 2,000 ดอลลาร์ ผมไม่เคยเห็นแพลตฟอร์มที่ไร้จริยธรรมเช่นนี้มาก่อน พวกเขาบิดเบือนการซื้อขายที่ทำกำไรของผมจนทำให้บัญชีของผมระเบิด เพียงเพื่อป้องกันไม่ให้ผมถอนกำไร และยังทำให้ผมสูญเสียเงินต้นทั้งหมด 15,000 ดอลลาร์ เกือบสองเดือนผ่านไปแล้ว พวกเขายังคงจงใจหลอกลวงและปฏิเสธที่จะคืนเงิน ผมโพสต์ที่นี่เพื่อเตือนทุกคนให้คว่ำบาตรแพลตฟอร์มนี้ร่วมกัน และอย่าลืมตรวจสอบคุณสมบัติของแพลตฟอร์มอย่างละเอียด

Exposure

Three days ago

FX3011061772

Verified

Malaysia

All Malay trading communities, boycott EBC. Never open an account on this platform, it will only make you lose money. Even if you make a profit, you cannot withdraw your money, otherwise they will intervene in your account, resulting in huge losses. I deposited 15k to copy trades from the master account, I made 25k and closed all trades, totaling 40k. Seeing my huge profits, they intervened in my account and magnified 7 large orders of 7.82 each, causing my account to collapse within 15 minutes. We work hard and invest our hard-earned money to improve the lives of our families, but they shamelessly steal from us. I complained to the platform, but they ignored it and even tried to squeeze more money from me. The act of sexually predating customer funds has completely destroyed the last bit of trust I had in EBC.

Exposure

Three days ago

FX3321489367

Verified

Thailand

My first withdrawal of $500 USD was transferred to my account quickly. The second withdrawal of $1,200,000 USD was delayed due to exchange rate discrepancies, anti-money laundering measures, and tax issues. They gave me all sorts of excuses. After my account suffered heavy losses from platform slippage issues, customer service took three days to respond. Then they told me, 'If you don’t know how to trade, don’t play!' Is this how you treat your customers? When I requested proof of liquidity, they directly cited the user agreement and threatened to freeze my account if I kept complaining. This inappropriate behavior is just like how a casino operates—customers only have the right to lose money, not withdraw profits! Everyone, stay away from EBC.

Exposure

Three days ago

FX3943113766

Verified

India

A friend recommended EBC to me. While promoting "0 pips," they concealed a hefty commission: a fixed $15 commission per lot ($30 round trip). Furthermore, slippage on the EBC platform severely impacted my trading results. In one stock trade, I set my buy price at $50 per share, but the actual transaction price was $52 per share, a 4% slippage. This slippage significantly increased my trading costs, turning a potentially profitable trade into a loss. I understand that over 10 investors have lost money on the EBC platform due to slippage in the past week, with cumulative losses exceeding $50,000. This scam, which conceals the true costs through a complex fee structure, preys on novice traders. Don't fall for it.

Exposure

Three days ago

FX3889613067

Verified

Malaysia

Can your EBC propaganda be any more false? You claim to have "institutional-level spreads", but during normal trading, the spread of EUR/USD often suddenly expands to more than 2.5 points, and gold often soars to 6-8 points! The most disgusting thing is that during the non-farm and CPI data period, the spread can instantly explode to an outrageous level. On one occasion, the spread of GBP/USD expanded to 50 points! This is not a market liquidity problem at all. The platform deliberately raises the spread to reap customers. The spread of other mainstream platforms during the same period is less than half of yours! What's even more shameful is that you use very small fonts to mark "spreads may fluctuate" on your official website. This is simply a carefully designed word game trap! Under the guise of low spreads, customers are attracted to deposit funds, but the actual transaction costs are much higher than the industry average. Don't touch rogue platforms.

Exposure

Three days ago

FX2226921492

Verified

Malaysia

EBC Forex is a complete scam! I deposited $25,000 in March of this year. After trading for two weeks, I wanted to withdraw $8,000 for an emergency. After submitting my application, the platform initially said "bank card information is incorrect"—but I checked and confirmed it was exactly the same as when I deposited! After resubmitting, the withdrawal application was stuck at "identity verification." Customer service then said, "Additional proof of source of funds is required." They also requested the past three months of payroll and tax returns! When I contacted customer service to simplify the process, they sent me a taunting voice message: "If you don't have money, don't trade forex. If you can't even provide this little proof, I'm afraid your funds are not legitimate." After over a month of this, my withdrawal application still wasn't approved, and I couldn't access a single cent of my account! EBC is deliberately creating numerous obstacles to prevent investors from withdrawing

Exposure

Three days ago

FX3781300548

Verified

Malaysia

The EBC Forex platform is a complete scam! I was blinded to believe their deceptive propaganda, and now I regret it so much! I invested my money with complete faith, only to be met with endless obstacles when withdrawing. I submitted my documents countless times, but they refused, claiming they "failed to pass the review." Customer service either wouldn't respond for ages, leaving my funds stuck and unable to withdraw a single cent. Even more infuriating is the trading process. The slippage is ridiculously severe. My set stop-losses were repeatedly maliciously skipped. I watched my losses mount. When I confronted the platform, they blamed it on "market fluctuations," completely ignoring their losses. Their so-called "professional analysts" offered completely ineffective advice. I lost everything after following their advice a few times, and when I contacted them again, they simply lost contact. This dishonest platform, focused solely on scamming people, deserves to be exposed!

Exposure

Three days ago

FX3781300548

Verified

Malaysia

When the weekly CPI data was released, my EURUSD long position actually slipped a full 15 points, and my stop loss was useless. What's even more infuriating is that the customer service said it was "normal market fluctuations."

Neutral

Three days ago

FX1339536268

Verified

Philippines

Slippage is outrageous. When trading currency pairs on the EBC platform, the spread displayed as 1.25 pips at the time of click was instantly reduced to 2.5 pips. It's even more outrageous during the agricultural market. The order execution mechanism is even worse. Limit orders often fail to execute at the set price, and the client bears all losses.

Exposure

Three days ago

FX3914668700

Verified

Malaysia

I'm fed up with the spread scams at the EBC Forex platform! The promotional pitches are incredibly high, but in actual trading, the spreads suddenly widen like the Mariana Trench. This is especially true for gold, which often gaps wildly when data is released. I can't help but watch my stop-loss get hit, unable to do anything about it. This kind of shady manipulation is simply exploiting traders like leeks! Are they deliberately setting up this trap to drain our accounts? Avoid this broker!

Exposure

In a week

FX2008065890

Verified

Malaysia

Even if a negative account balance is reset, funds will still be deducted when reloading. Even if a negative account balance is reset, the trading platform will still automatically deduct funds when you top up. Avoid such deceptive brokers.

Neutral

08-18

FX8313357282

Verified

Malaysia

Be careful and avoid this broker, it is so annoying. I deposited USD and got a bonus, but before I even traded for two hours, the broker took the bonus away. Customer service said the broker reported it as cheating,

Neutral

08-18

FX2592750730

Verified

Thailand

I’ve used this broker for both day trading and longer swing trades, and the execution quality has been consistent in both cases. The order fills are quick, and the spreads remain competitive even during volatile sessions. I also appreciate the platform’s clean interface, which makes it easy to manage multiple positions at once. Overall, it’s been a dependable choice for different trading styles.

Positive

08-16

FX1745727464

Verified

Thailand

The platform delivers consistently good execution and stable connections, which are the main reasons I’ve stayed with them. However, I think they could expand their list of tradable instruments, especially in the stock CFD section. Still, the overall experience has been positive, and I trust them with my trades.

Positive

08-16

FX3417682012

Verified

Malaysia

I use the mobile app frequently, and it runs just as smoothly as the desktop version. Charts load quickly, and order placement is seamless, which is important when I’m away from my desk. Notifications are timely and help me keep track of open positions. Having this level of reliability on mobile makes trading much more flexible for me.

Positive

08-16

FX3817288340

Verified

Malaysia

Order execution is fast enough for scalping and short-term strategies, with almost no noticeable delay. The low slippage and stable connection make it easier to stick to tight stop-loss levels. If you’re an active trader, this environment is very supportive.

Positive

08-16

FX2357733053

Verified

Malaysia

The broker offers useful learning materials, including articles, video tutorials, and market analysis. These resources have helped me refine my strategies and better understand market trends. It’s nice to see a broker that invests in educating its clients rather than just pushing them to trade more.

Positive

08-16

FX2184189246

Verified

Malaysia

I’ve been trading with this broker for over six months, and the quality has been consistent. The execution, customer service, and platform performance have not declined over time. It’s reliable enough for me to keep using it as my main broker. That says a lot in this competitive market.

Positive

08-16

366
Account
Funding
Related Software
Environment
Marketing Strategy
Biz Area
Website
Genealogy
Relevant Enterprises
Employees
Company Summary
News
Comment
Related Software
Full License MT4
Full License MT5
8
MT4 Servers
4
MT5 Servers
108.62
velocityIcon
Average execution speed/ms

Formal full license MT4/5 traders will have sound system services and follow-up technical support. Generally, their business and technology are relatively mature and their risk control capabilities are strong

Meta Trader 4
Perfect
Meta Trader 5
Perfect
Meta Trader 4
Perfect
Meta Trader 5
Perfect

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Environment

Average transaction speed(ms)
341.1 Great
The highest transaction speed(ms)
9 Perfect
The highest speed of opening positions(ms)
119 Great
The highest speed of closing position(ms)
9 Perfect
The lowest speed of opening positions(ms)
1995 Poor
The lowest speed of closing position(ms)
1903
6.8USD/Lot Perfect
13.72USD/Lot Perfect
Long: -9.42USD/Lot    Short: 5.9USD/Lot Good
Long: -45.19USD/Lot    Short: 25.24USD/Lot Poor
Average slippage
-1.8 Perfect
Maximum transaction slippage
25
Maximum positive slippage
-4 Great
Maximum negative slippage
25
Average disconnection frequency (times/day)
0.6 Great
Average reconnection time (millisecond/per request)
36.1
Ranking: 16 / 125
Test user 957
Orders 334,146
Ocuppied margin $22,872,445 USD
Data Source
WikiFX Data provide
Updated: 2025-08-27 01:00:00
Sources
Language
Mkt. Analysis
Creatives

Website

ebcfinzone.co
172.67.185.120
ebcfin-sns.space
104.21.96.151
ebc-fin.co
18.173.121.121
ebcfin.co
104.21.79.233
ebcfin.net
104.21.86.174
ebcfin.com
150.109.65.14

Relevant Enterprises

EBC GROUP (CYPRUS) LTD(Cyprus)
Active
Cyprus
Registration No.
HE449205
Established
2024-11-10
EBC FINANCIAL GROUP (UK) LTD(United Kingdom)
Active
United Kingdom
Registration No.
12503674
Established
2020-03-09
EBC FINANCIAL GROUP (AUSTRALIA) PTY LTD(Australia)
Active
Australia
Registration No.
619073237
Established
2017-05-12
THE OUTFIT LIMITED(New Zealand)
Deregistered
New Zealand
Registration No.
1108156
Established
2000-12-14

Company Summary

EBCReview Summary
Founded1994
Registered Country/RegionUnited Kingdom
RegulationFCA / ASIC (regulated), CIMA (exceeded)
Market InstrumentsCurrency pairs, precious metals and energies, indexes, stocks, ETFs
Demo account
LeverageUp to 1:500
SpreadFrom 0.0 pips
Trading PlatformMT4, MT5
Minimum Deposit/
Customer SupportPhone: +44 20 3376 9662
Email: cs@ebc.com
Physical Address: The Leadenhall Building, 122 Leadenhal Street, ondon, United Kingdom Ec3y 4AB

EBC Information

EBC, founded in 1994, is a brokerage registered in the UK. The trading instruments it provides cover forex CFDs, commodities CFDs, shares CFDs, cryptocurrencies CFDs, indices CFDs. It provides 2 types of accounts and demo accounts.

EBC Information

Pros and Cons

ProsCons
FCA, ASIC regulatedExceeded license
Demo account availableOnly 2 types of accounts offered
Competitive spreads and low trading feesNo information about minimum deposit
MT4, MT5 trading platform supportedNo Islamic trading account
No deposit and withdrawal fees
Various payment options
Copy trading offered

Is EBC Legit?

Regulated CountryRegulated AuthorityCurrent StatusRegulated EntityLicense TypeLicense Number
United KingdomFinancial Conduct Authority (FCA)RegulatedEBC Financial Group (UK) LtdStraight Through Processing (STP)927552
AustraliaAustralia Securities and Investment Commission (ASIC)RegulatedEBC FINANCIAL GROUP (AUSTRALIA) PTY LTDStraight Through Processing (STP)000500991
Cayman IslandsCayman Islands Monetary Authority (CIMA)ExceededEBC Financial Group (Cayman) LimitedCommon Financial Service License2038223
license
license
license

What Can I Trade on EBC?

EBC offers traders the opportunity to trade currency pairs, precious metals and energy, stock index CFDs, US stock CFDs, ETF CFDs.

Tradable InstrumentsSupported
Currency pairs
Precious metals
Energies
Indexes
Stocks
ETFs
Futures
Options
assets

Account Types

EBC offers 2 different types of accounts to traders, which are STD Standard Account, PRO Account. Besides, it also provides demo accounts.

Account TypeSTD Standard AccountPRO Account
SpreadsAs low as 1.1 pipsAs low as 0.0 pip
Fees06 USD/lot
Leverage500:1500:1
Account Types

EBC Fees

EBC charges $0 commissions for STD Standard Account, $6 per lot for PRO Account. EBC claims to offer low spreads. STD Standard Account spreads are as low as 1.1 pips. PRO Account spreads are as low as 0 pips.

EBC Fees

Trading Platform

EBC's trading platform is MT4 and MT5, which support traders on PC, Mac, iPhone and Android.

Trading PlatformSupportedAvailable DevicesSuitable for
MT4PC, Mac, Web, MobileBeginners
MT5PC, Mac, Web, MobileExperienced traders
Trading Platform
Trading Platform

Deposit and Withdrawal

EBC doesn't charge deposit fees or withdrawal fees. It supports 4 types of deposit and withdrawal methods, which are Local Banks, International Wire Transfer, E-wallet, Digital Currency.

Payment MethodsSupported CurrenciesMinimum DepositDeposit Processing TimeWithdrawal Processing Time
Local BanksCNY, THB, VND, IDR, JPY1101-15 minutes1 working day
International Wire TransferUSD/EUR/GBP10002-5 working days1 working day
E-walletUSD1101-15 minutes1 working day
Digital CurrencyUSDT-TRC20/ERC20501-15 minutes1 working day
Deposit and Withdrawal
Deposit and Withdrawal

Copy Trading

EBC's copy trading provides traders opportunities to follow other successful traders.

Copy Trading

Keywords

  • 5-10 years
  • Regulated in United Kingdom
  • Regulated in Australia
  • Regulated in Cayman Islands
  • Straight Through Processing (STP)
  • Common Financial Service License
  • MT4 Full License
  • MT5 Full License
  • Regional Brokers
  • Suspicious Overrun
  • High potential risk
  • Offshore Regulated

News

Profits on Paper, Losses at the Border: What Traders Must Know About Vietnam

News Profits on Paper, Losses at the Border: What Traders Must Know About Vietnam

Vietnam is making waves in global trade headlines this year. Fruit exports are soaring, shrimp is dominating Chinese markets, and wood products are gaining traction in ESG-sensitive regions. On the su

2025-08-04 12:40

Strong GDP, Weak Investment, and Uncertain Trade: South Korea's Tug of War Continues

News Strong GDP, Weak Investment, and Uncertain Trade: South Korea's Tug of War Continues

South Korea's economy just pulled off a stronger-than-expected second quarter, but traders aren't cheering just yet. Beneath the surface of that 0.6% quarterly GDP growth, deeper tensions are building

2025-07-30 15:31

Traders, Watch This Space: How ASEAN Is Quietly Rewriting the Tariff Playbook

News Traders, Watch This Space: How ASEAN Is Quietly Rewriting the Tariff Playbook

As global tariff tensions flare once again under President Trumps revived protectionist policies, Southeast Asia isnt standing still. Instead of falling into line or backing away, key regional players

2025-07-29 13:23

Thought Inflation Was Tamed? June's CPI Says Otherwise

News Thought Inflation Was Tamed? June's CPI Says Otherwise

June's inflation print sent a clear signal: price pressures in the US economy are far from over. The Consumer Price Index (CPI) rose by 2.7% year-on-year, the highest reading since February, snapping

2025-07-28 13:29

Typhoon Danas Hit Taiwan. Here's What EBC Did Differently

News Typhoon Danas Hit Taiwan. Here's What EBC Did Differently

On 6 July, Typhoon Danas tore through Taiwan's southern region, bringing intense rainfall and destructive winds. In Tainan, thousands of homes were flooded or damaged. Public services collapsed under

2025-07-22 13:39

5 Key Market Shifts Triggered by Trump's First 6 Months

News 5 Key Market Shifts Triggered by Trump's First 6 Months

The first six months of Donald Trump's second term have brought a wave of change to global markets. At EBC Financial Group, we've seen how rapidly policy decisions can alter investor sentiment, market

2025-07-16 11:39

View More

User Reviews 366

All (366) Positive (167) Neutral (180) Exposure (19)
FX1491906256
Within 1 year
Verified
Exposure
EBC's "low spread" is a lie. They advertise "fixed 4 pips spread for USD/JPY," but every time I trade during the evening in Thailand, the spread spikes to 28-32 pips. Last month on the 22nd, I traded XAU/USD—the spread showed 6 when I placed the order, but it changed to 19 after trade confirmation, forcing me to pay an additional 27,000 THB in commissions. Before and after market open, EBC's stock prices surged abnormally, especially with stop-loss orders clustered at key levels. 73% of my stop-loss orders were triggered by this abnormal volatility, with an average deviation of 2.8 pips from the set position. The same stop-loss orders set on other platforms were triggered only 22% of the time. This frustrated me so much that I sent complaint emails for seven consecutive days. EBC is a deceptive platform that exploits retail traders with spreads.
13h

Thailand

Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously. The trading product shown in the image you sent is currently not offered by EBC. To facilitate further verification, kindly send the website link you used for registration to the EBC customer service email. This will allow us to confirm whether it is an officially authorized website by our company. Thank you for your understanding and cooperation!

Original

เรียน ลูกค้าที่เคารพ ขอขอบคุณที่แจ้งเรื่องนี้ให้เราทราบ เราให้ความสำคัญกับข้อกังวลของท่านเป็นอย่างมาก ผลิตภัณฑ์การซื้อขายที่ปรากฏในภาพที่ท่านส่งมา ขณะนี้ EBC ยังไม่ได้เปิดให้บริการ เพื่อความสะดวกในการตรวจสอบเพิ่มเติม รบกวนท่านส่ง ลิงก์เว็บไซต์ที่ท่านใช้ลงทะเบียน มาที่อีเมลฝ่ายบริการลูกค้า EBC เพื่อที่เราจะได้ยืนยันว่าเป็นเว็บไซต์ที่ได้รับอนุญาตอย่างเป็นทางการจากบริษัทเราหรือไม่ ขอขอบคุณในความเข้าใจและความร่วมมือของท่าน!

FX9858882042
Within 1 year
Verified
Exposure
I'm so angry! Scammers cause financial losses
I'm so pissed! Never fall for this broker. They say they'll investigate, but in reality, they just do it like a repeater. EBC's overnight interest rates are rip-offs. But I'm long EUR/MYR, and sometimes I'm charged RM300, sometimes RM900. There's no pattern. Last month, I checked my bill and found that EBC had overcharged me by RM5,400 in overnight interest. I applied for a RM80,000 withdrawal on March 15th, but the money still hadn't arrived by April 20th. Customer service gave 10 excuses: "Finance leave," "Bank delay," "Document re-approval," and each time told me to wait "next week." I contacted my bank (Public Bank), and they said they hadn't received the transfer request from EBC. It's clearly EBC deliberately withholding funds. Don't believe EBC's "fast withdrawal" scam. Don't touch a scam like this, where spreads and manipulation are used to rob you.
Two days ago

Malaysia

Replied
Reply from official EBC
Dear Valued Client, After careful verification, we would like to clarify the following: 1. EBC Financial Group does not support account registration for clients in Malaysia. 2. EBC does not offer EUR/MYR as a tradable instrument on our platform. Given this, the issues you mentioned regarding EUR/MYR swaps and withdrawals cannot be related to EBC. We kindly suggest you verify again the broker or platform you are currently using. Should you have any further questions regarding our official services, you may always confirm via our official website.
FX1429369382
Within 1 year
Verified
Exposure
EBC acts like a "Baht hunter" in the foreign exchange market. Last month, I traded USD/THB on the night of the non-farm payroll report. I set my buy order at 36.50 baht per dollar, but the system displayed a trading price of 36.72. The 22-pip pricing error cost me 44,000 baht, which was three months' profit from selling handmade essential oils in Siam Square. Even worse was the withdrawal issue. I requested a 200,000 baht withdrawal, but the platform stated, "5% cross-border processing fee deducted," despite their advertisement clearly stating "no withdrawal fees." EBC doesn’t even hold a basic Thai financial license. According to Thailand’s SEC, they are renting a virtual office on Sukhumvit Road in Bangkok to deceive customers. Over the past 30 days, I executed 25 trades, and 17 of them had abnormal slippage, averaging 18 pips per trade, totaling 186,000 baht in losses. The customer service rigidly replied in English with just "Normal market." EBC exploits slippage to steal money and deducts funds upon withdrawal. Thai friends should absolutely avoid it!
Two days ago

Thailand

Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing this issue to our attention. To ensure clarity and prevent any misunderstandings, we would like to clarify the following points: 1. Trading Product: EBC has never offered a USD/THB product as mentioned in your report. It appears the transaction in question was an ETF trade in August 2021, which is inaccurate as we only began offering ETF services starting in 2025. 2. Withdrawal Fees: EBC does not charge any withdrawal fees. Customers receive the full amount following standard regulatory procedures. If you have indeed encountered such an issue, please provide us with the trade order details and the registered email address so our team can promptly investigate. EBC remains committed to providing all our customers with a secure, fair, and transparent trading environment. Thank you for your understanding.

Original

เรียนลูกค้าที่เคารพ ขอบคุณที่แจ้งปัญหามายังเรา เพื่อความชัดเจนและป้องกันความเข้าใจผิดใด ๆ ขอเรียนชี้แจงดังนี้: 1. ผลิตภัณฑ์การเทรด: EBC ไม่เคยมีผลิตภัณฑ์ USD/THB ตามข้อมูลที่ท่านส่งมา ปรากฏว่าเป็นการซื้อขาย ETF เมื่อเดือนสิงหาคม 2021 ซึ่งไม่ถูกต้อง เนื่องจากเราเริ่มให้บริการ ETF ตั้งแต่ปี 2025 เท่านั้น 2. ค่าธรรมเนียมการถอนเงิน: ทาง EBC ไม่เรียกเก็บค่าธรรมเนียมการถอนเงิน ลูกค้าจะได้รับยอดเต็มตามขั้นตอนที่เป็นไปตามมาตรฐานกำกับดูแล หากท่านประสบเหตุการณ์ดังกล่าวจริง กรุณาส่งรายละเอียดคำสั่งซื้อขายและอีเมลที่ลงทะเบียนไว้มาให้เรา เพื่อให้ทีมงานสามารถตรวจสอบได้ทันที EBC ยังคงมุ่งมั่นที่จะมอบสภาพแวดล้อมการเทรดที่ปลอดภัย ยุติธรรม และโปร่งใสแก่ลูกค้าทุกท่าน ขอขอบคุณในความเข้าใจ

FX1928979369
Within 1 year
Verified
Exposure
ผมไม่เคยคิดเลยว่าแพลตฟอร์มซื้อขายที่อ้างว่าเป็น "ระดับสถาบัน" จะทำผิดพลาดเล็กน้อยในการดำเนินการคำสั่งซื้อขายได้ขนาดนี้ ตลอดสามเดือนที่ซื้อขายบน EBC ผมพบปัญหาความล่าช้าและการปฏิเสธคำสั่งซื้อขายมากกว่าแพลตฟอร์มอื่นๆ ในช่วงสามปีที่ผ่านมารวมกัน คำสั่งตัดขาดทุนถูกดำเนินการที่ราคาต่ำกว่าราคาที่ตั้งไว้ 25 จุด และขาดทุนจากการซื้อขายครั้งเดียวเกิน 2,000 ดอลลาร์ ผมไม่เคยเห็นแพลตฟอร์มที่ไร้จริยธรรมเช่นนี้มาก่อน พวกเขาบิดเบือนการซื้อขายที่ทำกำไรของผมจนทำให้บัญชีของผมระเบิด เพียงเพื่อป้องกันไม่ให้ผมถอนกำไร และยังทำให้ผมสูญเสียเงินต้นทั้งหมด 15,000 ดอลลาร์ เกือบสองเดือนผ่านไปแล้ว พวกเขายังคงจงใจหลอกลวงและปฏิเสธที่จะคืนเงิน ผมโพสต์ที่นี่เพื่อเตือนทุกคนให้คว่ำบาตรแพลตฟอร์มนี้ร่วมกัน และอย่าลืมตรวจสอบคุณสมบัติของแพลตฟอร์มอย่างละเอียด
Three days ago

Thailand

Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing the issue to our attention. Please be assured that we recognize and prioritize your concerns. As a broker licensed and regulated by the UK, Australia, and the Cayman Islands, regulatory compliance has always been a core principle we steadfastly uphold. Regarding trading matters, rest assured that our trading mechanism operates based on real-time financial market fluctuations. Prices are influenced by macroeconomic factors and geopolitical situations, which are normal market characteristics. We do not interfere with trading outcomes or client operations. Concerning withdrawals, we have never imposed withdrawal limits. Processing typically takes 1-2 hours, with funds arriving in your account on the same day (via local bank or digital currency). For bank transfers (TT) or credit card transactions, it may take 3-7 business days. For your specific case, we will follow compliant procedures to thoroughly investigate and process the matter to protect your rightful interests.

Original

เรียน ลูกค้าที่เคารพ, ขอขอบคุณที่แจ้งปัญหามายังเรา และโปรดทราบว่าเราตระหนักและให้ความสำคัญกับข้อกังวลของท่าน ในฐานะโบรกเกอร์ที่ได้รับใบอนุญาตและการกำกับดูแลจากสหราชอาณาจักร ออสเตรเลีย และหมู่เกาะเคย์แมน ความสอดคล้องกับข้อกำหนดด้านกฎระเบียบเป็นหลักการสำคัญที่เรายึดมั่นมาโดยตลอด เกี่ยวกับประเด็นการซื้อขาย โปรดมั่นใจว่ากลไกการซื้อขายของเราขึ้นอยู่กับความผันผวนของตลาดการเงินแบบเรียลไทม์ ราคาจะได้รับผลกระทบจากปัจจัยเศรษฐกิจมหภาคและสถานการณ์ทางภูมิรัฐศาสตร์ ซึ่งถือเป็นลักษณะปกติ เราจะไม่แทรกแซงผลการซื้อขายหรือการดำเนินการของลูกค้า ในส่วนของการถอนเงิน เราไม่เคยจำกัดวงเงินการถอน โดยปกติใช้เวลา 1–2 ชั่วโมง และจะเข้าบัญชีในวันเดียวกัน (ผ่านธนาคารท้องถิ่นหรือสกุลเงินดิจิทัล) หากเป็นการโอนผ่านธนาคาร (TT) หรือบัตรเครดิต อาจใช้เวลา 3–7 วันทำการ สำหรับกรณีของท่าน เราจะปฏิบัติตามขั้นตอนที่เป็นไปตามกฎระเบียบเพื่อตรวจสอบและดำเนินการอย่างครบถ้วน เพื่อปกป้องสิทธิประโยชน์ของท่าน

FX3011061772
Within 1 year
Verified
Exposure
All Malay trading communities, boycott EBC. Never open an account on this platform, it will only make you lose money. Even if you make a profit, you cannot withdraw your money, otherwise they will intervene in your account, resulting in huge losses. I deposited 15k to copy trades from the master account, I made 25k and closed all trades, totaling 40k. Seeing my huge profits, they intervened in my account and magnified 7 large orders of 7.82 each, causing my account to collapse within 15 minutes. We work hard and invest our hard-earned money to improve the lives of our families, but they shamelessly steal from us. I complained to the platform, but they ignored it and even tried to squeeze more money from me. The act of sexually predating customer funds has completely destroyed the last bit of trust I had in EBC.
Three days ago

Malaysia

Replied
Reply from official EBC
Dear Valued Client, Thank you for reaching out to us regarding this matter. We understand the importance of your concerns and will address them with the utmost care. First of all, please be assured that we do not restrict client withdrawals in any form. To assist you further, could you kindly provide us with your registered email address or account details so that we may review this case for you? For clarification, please note that, in accordance with government regulations, clients residing in Malaysia are not permitted to open accounts with EBC. If you have specific concerns regarding any particular trades, please provide us with the relevant order details, and we will conduct an immediate investigation. We remain committed to providing all of our clients with a secure, fair, and transparent trading environment.
FX3321489367
Within 1 year
Verified
Exposure
My first withdrawal of $500 USD was transferred to my account quickly. The second withdrawal of $1,200,000 USD was delayed due to exchange rate discrepancies, anti-money laundering measures, and tax issues. They gave me all sorts of excuses. After my account suffered heavy losses from platform slippage issues, customer service took three days to respond. Then they told me, 'If you don’t know how to trade, don’t play!' Is this how you treat your customers? When I requested proof of liquidity, they directly cited the user agreement and threatened to freeze my account if I kept complaining. This inappropriate behavior is just like how a casino operates—customers only have the right to lose money, not withdraw profits! Everyone, stay away from EBC.
Three days ago

Thailand

Replied
Reply from official EBC
Dear Valued Customer, Thank you for bringing this matter to our attention. We take your concerns very seriously. First and foremost, please rest assured that EBC will never impose any restrictions on customer withdrawals in any form. Secondly, none of the trading products currently available on our platform have names ending with the suffix "e". To facilitate further verification, kindly provide your email address or account details, and please send the website link you used to register your account to EBC's customer service email. This will allow us to confirm whether it is an officially authorized website by our company. Thank you for your understanding and cooperation.

Original

เรียน ลูกค้าที่เคารพ ขอขอบคุณที่แจ้งเรื่องนี้ให้เราทราบ เราให้ความสำคัญกับข้อกังวลของท่านเป็นอย่างยิ่ง ก่อนอื่นขอให้ท่านมั่นใจว่า EBC จะไม่มีวันจำกัดการถอนเงินของลูกค้าในทุกรูปแบบ ประการที่สอง ผลิตภัณฑ์การซื้อขายที่มีอยู่ในแพลตฟอร์มของเราในปัจจุบัน ไม่มีผลิตภัณฑ์ใดที่มีคำต่อท้าย “e” เพื่อความสะดวกในการตรวจสอบเพิ่มเติม กรุณาให้ข้อมูลอีเมลหรือรายละเอียดบัญชีของท่าน และโปรดส่งลิงก์เว็บไซต์ที่ท่านใช้ในการลงทะเบียนบัญชีไปที่อีเมลฝ่ายบริการลูกค้าของ EBC เพื่อให้เราสามารถยืนยันได้ว่าเป็นเว็บไซต์ที่ได้รับอนุญาตอย่างเป็นทางการจากบริษัทของเรา ขอขอบคุณสำหรับความเข้าใจและความร่วมมือของท่าน

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