Mediation Center

A小蚂蚁

3-5 years

I’ve been using this platform for a long time, but I don’t agree with the way the spread and slippage caused my stop-loss to trigger this time. At the time, neither their platform nor any other platform showed the price reaching 4441. Even if you add the spread and slippage, my stop-loss was set at 4397—so how did I end up with a loss at 4441? I was monitoring the market the entire day, and there were no gaps, slippage, or widening spreads. At the same time, the same situation did not occur on my other trading platform. When I asked the broker, they explained it away as slippage, gaps, and spreads. But none of these actually happened in live trading—are these big platforms just trying to fleece us? Here are screenshots of the two trading screens from that day:

FX1180539780

Within 1 year

1 lot long order stop loss level was 4429.06, actual stop loss level was 4427.49, slippage $157, 1 lot short order pending order price was 4413.96, because the long order slippage caused the short order not to be triggered, it dropped to 4382.34, loss $3162, total loss $3319.

FX2226618194

Within 1 year

I set a stop-loss at 4035 in my trade on July 14th, but your platform triggered a stop-loss at 4063.55, resulting in an additional loss of $300. This is your platform's fault, and I demand a refund of the $300 loss. Otherwise, I will continue to file complaints! My account: w****@163.com, trading account used: 300*****

华仔2518

3-5 years

They tricked me into depositing money with promises of compensation, but then they stopped allowing me to withdraw my funds altogether. It was all a scam. Now I can't even log into my account anymore.

dark star

3-5 years

The platform has repeatedly refused my withdrawal requests. When I contacted customer service, they explained that the bank refused payment because the name did not match. I contacted customer service many times and provided all my ID card and bank card information, which was completely error-free. However, customer service kept telling me to wait. I applied for withdrawals many times in succession but was never allowed to withdraw the funds. Contacting customer service always made me wait. On the surface, the platform seems fine, but in reality they definitely find various excuses not to allow withdrawals.

FX1790205468

Within 1 year

The money was scammed away under the name of this company, why is no one in charge, I opened an account and deposited US dollars, but in the end they refused to let me withdraw

必赢达人

3-5 years

There were no problems with the trading orders. The account showed a profit, and then the platform claimed it was a violation and refused to pay the profit.

FX1590357468

Within 1 year

The account was cancelled without prior warning or notice, and the account was directly banned with 7,000 US dollars

FX2971604592

Within 1 year

The withdrawal card has not been credited within 2.3 days, may I ask what is the situation.

FX3217826098

Within 1 year

I opened an account with TMGM in April of this year and made a profit of one or two thousand US dollars. As of today, all profits have been deducted from my account, claiming I violated trading rules. They've been constantly asking me to provide various documents, which I've uploaded as required by the platform. However, I still haven't received my principal, and the platform has also blocked me from logging in.

FX3325138939

Within 1 year

I deposited money into this garbage platform and earned a measly $120 on the second day before my account was frozen and I'm prohibited from withdrawing any funds! This is a total scam platform! It has ruined me! I'm not getting any replies to my emails to the agent. Before this problem, they would reply within minutes, but now they ignore me even after I send several emails. This scam platform has ripped me off! Learn from my mistake!

Hj Atun

Within 1 year

VT Markets has cancelled the withdrawal, removed the profits, and suspended the account. VT Markets is the worst Broker I have ever experienced. I requested a withdrawal of USD 1000, but I did not even receive $1. My withdrawal was cancelled, my account was suspended, and my profits were removed without clear and satisfactory explanation. I contacted customer service many times via email, but they did not reply or failed to provide a meaningful solution. The support team is very unprofessional and unhelpful. I also frequently experience technical issues with the VT Markets website, which is often slow or difficult to access. As a client, I expect transparency, fair treatment, and timely withdrawals, but my experience has been the opposite. This situation has caused financial loss, stress, and frustration for me. I ask VT Markets to review my case fairly, provide a proper explanation, and release any funds that

FX2542763642

Within 1 year

I started trading on the KVB gold platform in January and have repeatedly applied to unbind my account from my PAMM account without success, which has prevented me from withdrawing funds. I have communicated with the platform via email, and they promised to process the withdrawal, but more than two months have passed and I still haven't been able to withdraw my funds. It's been indefinitely delayed. I now request that my account be unbound and that all funds be fully refunded.

李大脸

6-10 years

I opened an account with RS Finance (email: 1371*******@qq.com). On July 17, 2026, my account automatically opened four positions, and slippage resulted in a loss of over $4,000. Fortunately, I quickly closed the positions and transferred funds to other accounts to diversify my capital, preventing a complete loss! The platform failed to achieve its goal of liquidating my account. Starting Monday, they began risk-controlling and deleting over $26,000 from several of my accounts without any prior warning. They also falsely accused me of consistently scalping and delaying arbitrage. My account was entirely managed using an EA (Expert Advisor), which simultaneously ran two Martingale strategies and one single-trade strategy. The EA can be provided for verification; there was no arbitrage as the platform claimed.

FX5186242362

Within 1 year

I was making a profit on my account through normal trading, but it was immediately priced as a high-risk account and sent to risk control, requiring me to submit KYC verification. I submitted the required documents as requested by the platform, but they said there was a problem with my KYC and deducted my profits. I complained to their compliance department, but they were very dismissive and told me to complain to the regulators instead. I am exposing them in the hope that everyone will stop trading on this platform.

FX1486654252

Within 1 year

On July 14th at 8:20 AM, I manually placed orders for both long and short positions. When the nonfarm payrolls data was released, the long position was filled and closed with a profit of 731 USDT. I did not use an Expert Advisor (EA) or engage in arbitrage. It was simply a trend-following trade, but it didn't allow me to withdraw. An investigation began on July 15th, but there have been no results. Please assist with mediation.

华尔街之狼9056

1-2 years

Severe slippage and trading freezes are common issues, but slight slippage is normal with other brokerages. Trading on the platform directly froze, which was awful.

FX1341420697

Within 1 year

I use this platform to run EA quantitative trading. Total deposit of 2000U. First withdrawal of 1500U was processed normally. After withdrawal, account balance is 3500U (3000U profit). Then second withdrawal of 2400U was rejected by the system and deemed as irregular trading. Subsequently, I informed the platform about the EA I was running and requested the platform to provide evidence of my irregular trading data. To date, I have not received any email reply. Can I understand that the platform allows normal trading when losing, but refuses withdrawals when profitable? My current demand is for the PGM platform to allow normal withdrawal from my account. Finally, thank you to WikiFX HX platform for giving us small traders a channel to voice complaints.

知行合一6911

3-5 years

After BitGet opened US stock trading, I wanted to try out the US stock trading process, so I deposited 6.92 USDC. In one trade, I bought a stock with the ticker symbol Gmm worth $2.96 and sold it at a loss of $2.77. I discovered my available funds were gone! After contacting customer service, they explained that if the price of the traded asset is below $5 and the number of shares traded is less than 1000, the platform fee is charged based on 1000 shares! This resulted in all my deposited funds being deducted, and I even owed the platform $0.24! My investigation revealed that the official US stock trading fee rates only show a platform fee of 0.05% * transaction amount, not the percentage of shares less than 1000 charged as customer service claimed! Furthermore, in a trade example displayed on the platform, a trade with the ticker symbol CGA, with a price below $5 and a number of shares traded less than 1000, only incurred a platform fee of $0.62! I only traded stocks worth less than $6, yet I was charged $7 in fees!

永不放弃98116

6-10 years

Claim compensation for slippage losses, and the platform will return my hard-earned money? , This time I can’t bear it anymore, the moving stop loss and profit stop is invalid, and there is no response to manual closing. I didn’t expect the platform’s reputation to be so bad. It’s not that the transaction was interrupted overnight, and the market opened gapped the next day. It’s a prevarication, and now I don’t even reply to emails.