Rights Protection Center

FX3659083772

Within 1 year

Applied for withdrawal on July 21st, and as of 12:00 PM on July 24th, the funds still have not arrived. It's been four days.

KevinWong94921

3-5 years

Withdrawal stuck, funds not credited for a long time after deduction, nor returned to the original transaction account.

FX2370555410

3-5 years

The overnight financing fee for 1 lot of European and American stocks will reach 0.35. A fee of $35 will be charged per lot.

FX1657392172

Within 1 year

The first deposit was 555u, lost it all. The second deposit was 1540u, grew to over 2800u, but couldn't withdraw.

FX3520508418

3-5 years

On August 14, 2025, at 10:00 PM, I deposited 3,000 RMB via UnionPay transfer. The order number for the deposit into the XM platform is 79107275. During the transfer process, I also included the order number in the remarks section. My MT5 trading account number is 68736317. As of today, August 18, the deposited amount has not been credited to my account, nor has the money been refunded to me. Over the past few days, I have contacted XM platform's customer service three times, including sending emails, but the only response I received was to 'wait patiently.' When asked when the issue would be resolved, the customer service representatives could not provide a definite timeframe. Overall, it feels like they are stalling. In the past, such matters were resolved within 24 hours with clear responses, but now there is no clear answer or explanation—just repeated requests to 'wait patiently' without actually addressing the problem. Pictures speak louder than words...

FX4217108202

Within 1 year

Exness is a shady platform. Deposits don't get credited, they don't handle issues, and the slippage is extremely severe. Everyone must be careful with this shady platform.

FX2064566671

Within 1 year

At 00:27, I opened a 2.5-lot short position on a micro account and went straight to sleep. At 02:30, I woke up to find 32 dense 8-lot short positions opened, resulting in a margin call. Despite having no funds (no money), attempts to open positions continued. It's utterly disgusting. The customer service tried to argue that I did it myself. At 00:27, I opened 2.5 lots and immediately fell asleep—how could dense positions be opened between 01:04 and 01:10? When I checked the logs at 02:30, only the 2.5-lot opening had local records; the rest weren’t my doing. Please help recover my losses—this is a vile, shameless scam by ex. Others had warned about ex automatically opening positions during sleep, causing huge losses, but I didn’t believe it until it happened to me. Yesterday, someone reported ex system glitches charging swap fees, and today they targeted micro accounts. The IP change might be from using a VPN to log into ex’s official site to file a complaint after the margin call. Please uphold justice.

刘永武

Within 1 year

black platform

FX3019988494

Within 1 year

They arbitrarily closed my account, I can't log in, there are still funds left that they haven't refunded me. They continue to obstruct and find all sorts of reasons and excuses.

FX1590121197

1-2 years

I had an account with Exness and submitted all the required documents, including a video verification as requested. After making profits from my trades, I tried to withdraw my funds, but my request was rejected without any clear explanation. I contacted customer support multiple times, but the responses were vague and inconsistent. Every time, they gave me a different excuse, even though I fully complied with all of their verification requirements. It’s clear that Exness is blocking withdrawals once you start making profits, which is unacceptable and dishonest behavior. I strongly advise all traders to avoid this broker. They may appear regulated, but they do not respect client funds or transparency. I am in the process of filing a formal complaint with regulatory authorities.

五十三

3-5 years

Can I withdraw profits if the broker changes my winning trades?

FX7569331972

3-5 years

It has been almost a week since I submitted a withdrawal request, and it's still being processed without the funds being credited. Customer service is just delaying with various excuses, claiming it is still under review. Previously, withdrawals were credited on the same day.

FX2872886218

6-10 years

EX platform had a system glitch for half an hour from 22:00-22:30 on April 14, 2025, causing losses of 16,000 US dollars across my four accounts. I held short positions that I could not sell, and I have screen recordings as evidence. I emailed the platform but they did nothing! They are an unscrupulous platform! They acknowledged in their reply that there was a half-hour system glitch and that I had manually attempted to sell my short positions, but that the transactions failed. If there had been no system glitch, I would not have suffered losses, and ultimately, my account was liquidated. My email requesting compensation has been ignored. Beware of the unscrupulous EX platform, be cautious and don’t be deceived again.

可乐9036

1-2 years

Malicious order placement, data tampering, resulting in losses, account closure, and embezzlement of customer funds

机器人做交易

Within 1 year

The evidence screenshots are posted below. Has anyone encountered this situation before?! EXNESS is a scam platform! Are there any experienced people who can guide me on what to do?

FX3659598137

Within 1 year

When I created my account, they said my profile was completely valid and I could start trading. But when I made a profit of $800, I withdrew my money and they said my account was not verified. Taurex asked me to verify my identity, and when I did, they said I did not meet the identity verification requirements. So why didn't they ask me to verify my face as soon as I created my account? They waited for me to make a profit and made such an unreasonable request.

Penambang Crypto Online

Within 1 year

Just one day after depositing, I can't withdraw. I'm always told to contact support which never responds, or to wait. It keeps happening. Suddenly, the balance is gone.

sunny Huang

Within 1 year

I have already contacted customer service twice and provided the required information. Why can't the fund transfer data be found when changing the bank card?

浩

Within 1 year

Slippage is severe, I initially traded at 0.01 lot and suddenly changed to 0.1 lot

猎云

3-5 years

All of my positions were liquidated all at once. I had been making profits before, but suddenly I started to make a lot less and lose a lot. The slippage problem became more and more serious. As a result, I could not place orders even after I made profits. Now I liquidate my positions directly. Now, please help me to check whether these orders did not reach the foreign exchange market at all, but the IC platform directly caused serious losses to our betting, and then forced the liquidation. I really can't understand why an old platform still allows it Super large slippage (deliberately) What about the capital risk control of your platform? When I didn’t enter your platform, I said it very nicely. You will only make money if our customers make money. Now I think about it, it’s getting more and more terrible. Now the platform can't be opened, the customer service doesn't respond to messages, I deliberately evade responsibility, I hope severe punishment, I will call the police