FX4229872955 
Resolved
Scam platform, said to be running a promotion, but won't allow withdrawals after making profits?
A friend recommended this platform because there's an event going on, so I registered to give it a try. After playing, I earned some money and wanted to withdraw to see. But then they wiped out all my earnings. So you can play but can't earn? This platform only allows losses, not profits.
凯文
Resolved
Complaint about severe slippage on the Exness platform
On September 11th, I placed order #432726834 in account 12309985, specifying a price of 23926. However, at 12:30 PM GMT+0 (8:30 PM GMT+8 Beijing Time) on September 11th, due to the release of major financial news, the US CPI YY and the National Security Agency (NSA), market prices fluctuated drastically, and my order was activated. Normally, the order would enter the execution queue upon reaching the specified price, but due to the large number of orders activated simultaneously, execution was delayed. More importantly, the difference between the specified price (23926) and the market price at the time of execution (1021 pips) far exceeded the zero-slippage range for the instrument (only 1022 pips). Ultimately, the order was executed at the market price, resulting in a gap of 616.1 pips, a significant deviation from my expected trading results and resulting in unnecessary losses.
This slippage issue has severely impacted my trading results. I hope the Exness platform will address this issue and provide me with a reasonable compensation plan.
FX2483297623
Resolved
Axi Forex Platform Refuses to Process Client Withdrawals
Complaint Regarding Axi Forex Platform's Refusal to Process Withdrawal I recently opened an account with Axi Forex, MT4 account number 80000217, and deposited $3,000 USD. However, when I submitted a withdrawal request on August 14, 2025, the platform has been obstructing the process and continues to refuse to transfer my funds. The specific details are as follows: 1. On August 15, 2025, I received the platform's first email requesting bank statements and a video holding my ID. I promptly submitted these as required. 2. On August 26, 2025, I received a second email demanding pay stubs. I explicitly replied that I do not have pay stubs. 3. On August 27, 2025, I received a third email demanding unreasonable materials like an employment contract. I clearly explained that my deposited funds were personal savings accumulated over many years, not salary income. Yet the platform persisted in its unreasonable demands, repeatedly requesting impossible or non-existent documents—clearly fabricating excuses to embezzle client funds. The back-and-forth communication with the platform has left me physically and mentally exhausted. Given these circumstances, I have decided to expose the platform's malicious conduct. I hereby warn all investors: Axi Forex is a fraudulent platform. Do not fall victim to their scams! (Attached below are screenshots of my email correspondence with the platform as evidence, along with proof of my deposit.)
FX3845079881
Resolved
Deceiving investors, deposits fail to arrive and refunds fail to materialize.
Initially, deposits and withdrawals processed quickly. But on the 19th, my deposit didn't arrive within a day. When I requested a refund, they told me to wait one day. The next day, they asked me to wait five more days. Now, it's been this long and the refund still hasn't arrived. Every time I call customer service, they just keep telling me to wait. Isn't this blatantly refusing to refund and deceiving investors?
FX2872757716 
Resolved
Malicious price slippage + settlement
Malicious slippage + forced liquidation – a cruel scam. Exness is a scam that exploits slippage and forced liquidation to defraud investors. I deposited $20,000 for trading, but within just one month, slippage and forced liquidation reduced my balance to just over $3,000. Last week, on the night the Federal Reserve announced interest rates, I shorted GBP/USD at 1.2750, set a strict stop-loss order at 1.2800 (keeping risk within 50 pips), and set a take-profit order at 1.2700. As soon as the data was released, the market crashed. My order price, initially at 1.2750, plummeted to 1.2820—a drop of 20 pips! Worse still, my stop-loss order at 1.2800 wasn’t triggered at all, and the price continued to rise. When I realized I wanted to close the position manually, the platform froze. When the system recovered, a “Margin Call Notice” appeared on my account, showing my final closing price as 1.2860. This single trade resulted in
FX1993734537
Resolved
The platform directly closes the account and prohibits login without allowing withdrawal of the profitable amount.
I used the xm platform for trading, but after making a profit, I was not allowed to withdraw funds. They even directly closed my account, and I couldn't log in to the backend. They claimed I was exploiting their bonus for arbitrage. I don’t even understand what that means—I clearly didn’t use the bonus they gave me; the bonus is still there. They just won’t let me withdraw the money I earned. When I asked the platform, they told me to refer to the email content, but the email didn’t explain how to withdraw either. They don’t say anything when you lose money, but as soon as you make a profit, they block withdrawals. What’s the difference between this and a scam platform? I hope this gets investigated.
航司小助手直出
Resolved
Failure to withdraw funds for a week led to insufficient capital and a margin call.
The withdrawal was submitted on the morning of August 11th and approved on August 12th. However, on August 15th, it was canceled, citing an issue with my card. I was asked to change my card, and after doing so on the 15th, the withdrawal was instantly approved—but the funds never arrived. On the afternoon of the 18th, the platform automatically canceled my withdrawal and resubmitted a new one. The official policy states that withdrawals take 1–3 business days to process, but after a week, the funds still hadn’t arrived. This delay caused insufficient capital for my operations, leading to a margin call. I demand compensation for the losses incurred due to the untimely withdrawal.
FX1357930920
Resolved
Ponzi scheme manipulation
From July 24, 2025, to the present, I have deposited a total of $16,054 into my live trading account. I am a trend trader who only enters the market at support or resistance levels following the trend. When operating a demo account, I was able to grow the balance from $60,000 to $220,000. However, in live trading, as soon as I enter a position—whether at a support or resistance level—the market immediately reverses direction. The rapid fluctuations cause me to get liquidated instantly, after which the market quickly returns to normal. This platform is undoubtedly a scam, manipulating the market and locking my account. I sincerely request the platform's assistance in negotiating with them to recover my losses. Thank you! Live account: 112012785; Demo account: 48634121.
