After multiple appeals, the platform sent me an email informing me that my account balance needed to be adjusted. The balance currently displayed in my account is not the actual state. The shocking scene before me was that my account balance was deducted from over three hundred thousand US dollars to tens of thousands of US dollars (see backend screenshot). The customer service at ZFX explained this as a "data synchronization anomaly," yet they have been unable to provide any technical logs or compliance explanations. They even refused to acknowledge the profit records I had created. What's more ironic is that my losing orders were recorded in real-time and forcibly closed, but profit records could be "deleted with one click," revealing the manipulative intent behind this "selective malfunction." Privacy extortion-style "compliance": Recording a video of the bank account as a withdrawal threshold In order to recover the principal and profits (totaling over 300,000 US dollars), I was forced to comply with ZFX' "KYC verification" and submitted the following: - Handheld ID card photo - Utility bills and address proof for the past 3 months - Bank card statements for deposits - Trading account real-name authentication materials However, the platform's demands became increasingly unreasonable—they actually required me to record a video logging into my personal bank account, showing the account balance and transactions, and simultaneously provide screenshots of the bank's app. This request has crossed all financial platform compliance boundaries: ✅ Privacy violation: Bank accounts involve core privacy such as deposit amounts, transaction details, security tokens, etc., and video recording could lead to account theft. ✅ Logical breakdown: Verifying the source of funds only requires providing transaction-related deposit and withdrawal statements, so why demand disclosure of other account information? ✅ Double standards: The platform has never set such strict thresholds for deposits, yet they layer obstacles for withdrawals, clearly intending to delay and make it difficult for investors. The platform repeatedly demanded private information, and it was only then that I realized: they simply do not intend to return the money; they only want to use privacy extortion to force investors to compromise! 600 days of fighting for rights: From data tampering to regional threats, the tactics are outrageous From October 2023 to the present, I have experienced three disgusting operations by ZFX: 1. "Pseudo-negotiation" after regulatory complaints On April 11, 2025, after I complained to regulatory bodies such as the Seychelles FSA and the UK FCA, and planned to publicly fight for my rights on social media, the platform finally sent an email "seeking reconciliation," claiming to be "willing to negotiate over the phone." I had 5 phone calls with them (all recorded and can be made public, below are some screenshots of the call records), each time they delayed citing "complex processes" and "need for senior approval." Even in the final call on May 12, they proposed: "You must come to the Hong Kong office for a face-to-face meeting, otherwise, there will be no discussion."

After multiple appeals, the platform sent me an email informing me that my account balance needed to be adjusted. The balance currently displayed in my account is not the actual state. However, the scene before me was shocking - my account balance was deducted from over three hundred thousand US dollars to tens of thousands of US dollars (see backend screenshot). The customer service of ZFX explained this as a "data synchronization anomaly," yet they have consistently failed to provide any technical logs or compliance explanations, and even refused to acknowledge the profit records I had created. Ironically, while my loss orders were recorded in real-time and forcibly closed, profit records could be "deleted with one click," revealing the manipulative intent behind this "selective malfunction." Privacy extortion "compliance": Recording a video of the bank account as a withdrawal threshold To reclaim my initial investment and profits (totaling more than $300,000), I was compelled to comply with Shanhai Securities' 'KYC Verification', during which I had to submit the following: - Handheld ID card photos - Utility bills and address proof for the past 3 months - Deposit bank card statements - Trading account real-name authentication materials However, the platform's demands became increasingly unreasonable - They actually required me to record a video logging into my personal bank account, showing the account balance and transactions, and simultaneously provide screenshots of the bank's app. This requirement has crossed all financial platform compliance boundaries: ✅ Privacy violation: Bank accounts involve deposit amounts, transaction details, security tokens, and other core privacy information. Video recording may lead to an account being misused. ✅ Logical breakdown: Verifying the source of funds only requires providing transaction-related deposit and withdrawal records. Why demand disclosure of other account information? ✅ Double standards: The platform has never set such strict thresholds for deposits, but layers of obstacles during withdrawals clearly indicate an intention to delay and make it difficult for investors. It was only at this point, after the platform repeatedly demanded private information, that I realized: they simply do not intend to return the money, but rather want to use privacy extortion to force investors to compromise! 600 days of fighting for rights: From data tampering to regional threats, the tactics are outrageous From October 2023 to the present, I have experienced three disgusting operations by ZFX: 1. "Pseudo-negotiation" after regulatory complaints On April 11, 2025, after I complained to regulatory agencies such as the Seychelles FSA and the UK FCA, and planned to publicly fight for my rights on social media, the platform finally sent an email "seeking reconciliation," claiming to be "willing to negotiate over the phone." I had 5 phone calls with them (all recorded and can be made public, below are some screenshots of the call records), each time they delayed citing "complex processes" and "need for senior approval," even proposing in the final call on May 12: "You must come to the Hong Kong office for a face-to-face meeting, otherwise, there will be no discussion."

ZFX Vietnam does not send notifications or emails regarding trading hours to customers or IB. Even ZFX Vietnam's own officers are unaware of the trading hours for ZFX's BTC pair therefore unable to assist customers. This resulted in a critical risk to my account due to ZFX's error, leading to a loss of 43815.23USD.

On October 13, 2023, I found my MT4 account inexplicably closed, rendering me unable to access it. I have video evidence that my account clearly shows profits exceeding $300,000. After multiple attempts to communicate with the platform, my account finally was restored, but as can be seen from the screenshot, ZFX has cleared all my trade orders and profit and loss records. Despite providing all requested documents, including personal identification and financial records, ZFX also required me to film a video logging into my bank account and displaying my balance. This request, which I find a serious invasion of my privacy, was refused. All other required documents have been provided. My request is the return of my principal and profit, $225,100.45 USD. ZFX requests an array of personal documents from investors, which is a clear disrespect of customer rights and privacy. Furthermore, platform even requested users record video, revealing extensive personal details and account trade information, posing a serious threat to user information security. The handling of my case since 2023 has been extremely slow. A clear willful delay! After filing a regulatory complaint last month, the platform contacted me for phone consultations. After four or five calls, the final result presented on May 12 was they would only return my principal and not a penny of my profit! As a customer, I want to know where the transparency and fairness of platform trading is? If you earn a lot, they directly wipe out your profit. With one and a half year's KYC submissions, if the platform doesn't want to allow you to withdraw, they stick it out, letting you abandon your claim!

Dear Wiki I created my trading account on 27th April 2025. Total deposite 46.000 US Dollar Withdraw 8.000 US Dollar I opened SELL 3.0 Lot BTCUSD at the price 103310.02 and another position SELL 2.0 Lot BTCUSD at the price 103570.33. All this position was opened at around 2:00PM - 3:00PM Sunday 18th May 2025 Vietnam time. At 3:00AM 19th May 2025 Vietnam time, ZFX didn’t let me close my position, they said that they was updating their system and market close but I didn’t received any notice about this problems. Exness and other platfrom still open by the time. No email from ZFX about changing of trading session. Customer support Phuc Thao Maze try to let my account liquidated. I have more evidence, video and picture to report.

I have encountered many cases where you use std std +1, but I still get a 30 spread when I use ecn. This greatly affects me. If I am not handled, I will complain in a higher community.

You can see the Sell order on the platform. I am currently in a position. I am a trader with ID 6816802 and I trade on the zfx platform. The price is 2698.90 and I set the Stop Loss at 2698.50. I set the Stop Loss at 3:48. At that time, the price of Gold was only at 2698.1 and the spread of the ECN account was $11. So why did the Stop Loss trigger and the price drop by 100 pips? Because I had another order of 0.05 lots, which was larger, and it was also stopped out unreasonably. The platform only refunded 50% of the loss from my Buy order on Monday, which had a spread of 0.34 and $11. When I entered the order, it was negative $44, which made me lose money. With two consecutive orders like this, I suspect that the platform is cheating not only me but also many other accounts. I hope Wiki FX can support me.

The platform does not take responsibility for compensating customers, deceiving and intervening in customer accounts.

The exchange does not regulate price adjustments, leading to account losses.