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Exposure
I had a sell position on XAUUSD for 8.00 Lots (11-11-2024) at the price of 2682.80 I have waited for this trade like 40-45 minutes till the Asian markets opened and the price started to drop and as soon as it crossed my entry price I put a SL at 2682.69 to protect my position. Once I have closed the trade modification the position was already closed even when the candle kept dropping and it reached my desired TP at 2674.5. I have contacted their support for almost a month till I got an answer on this matter yet they claim that when the SL was placed the price came back up to 2682.69 then it dropped again, recently I had a free time to check this out on MT5 strategy tester to check specifically how the candles formed, yet the candle never retraced to my SL and the price it stayed at for a few milliseconds was around 2682.61-2682.63 then it continued dropping. I checked this time stamp with multiple brokers that I trade with yet the price never came back to my SL during that duration.
FX4064930872
Verified
2025-12-25
Replied
Reply from official ZFX
Dear Forex Friend, Hello! Thank you for your feedback. Due to the limited information you provided, we are currently unable to further verify or follow up on your specific issue on public platforms. To protect your privacy and handle this matter more efficiently, please send the relevant evidence materials (such as your name, MT4 account, order number, screenshots of the situation page, etc.) to our ZFX Shanhai Securities official customer service email using your registered email address or contact our customer service hotline. We will provide assistance for your case.
Exposure
As an ordinary investor, I put a lot of money into forex trading, believing in the supposed “regulated overseas platform.” But up to this day, over three hundred thousand US dollars of mine is still stuck in my ZFX account, entirely unable to be withdrawn. When I tried contacting customer service or lodging complaints with the platform, I received nothing but silence; they even froze my account at will, turning all their previous promises into empty words In the end, over $300,000 of my money was frozen outright, with absolutely no hope of withdrawal. Afterward, I turned to authorities and regulatory bodies, yet the company responded with the attitude of “we’re an offshore company, not subject to domestic oversight—feel free to complain.” There are many other investors like me, whose funds have been trapped inexplicably or who have lost everything to margin calls. I sincerely hope more investors heed this warning
FX2918562927
Verified
2025-12-24
Replied
Reply from official ZFX
Dear user [Mr. Huang], we have communicated with you multiple times regarding your case and provided a complete explanation. The platform has also conducted several rounds of review in accordance with the relevant procedures, and the final conclusion was formally communicated to you earlier. Given your persistent repetition of content that does not align with the facts, to avoid misleading other users, we reiterate here: the platform has completed the review and handling in accordance with the regulations, and the conclusion will not change due to repeated or malicious comments. (Friendly reminder: spreading false information may constitute an infringement of the platform's reputation. When necessary, the platform reserves the right to take further action.)
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