Global Broker Regulation Inquiry App
WikiFX
Amount resolved within one month(USD)
$196,561
Number of People Resolved
15331
Trade245 is rejecting
Trade245 is rejecting all of my withdrawal requests. My current balance is 15.102 usd and I've trying to withdraw my funds but keep rejecting all the requests claiming lack of trading activity which is not true at all since I have traded 11 lots in less than a week, and they keep pushing me to trade more lots to be able to withdraw my money. They behave like a scam broker because they have no right to retain a customer funds. Now I have asked them to terminate my account and return all my funds to the credit card used to deposit but they don't respond. I think everyone should be aware of this broker.
Broker
trade245
Exposure Type
Unable to Withdraw
Nepal
09-07
Nepal
09-07
whats wrong, why cant
whats wrong, why cant i withdraw? and I got the account for long because am always trading with it
Broker
NPBFX
Exposure Type
Unable to Withdraw
United States
09-07
United States
09-07
why always rejecting
why always rejecting my withdrawals and there is no concrete reason for it. this shouldn't be happening like that please
Broker
NPBFX
Exposure Type
Unable to Withdraw
United States
09-07
United States
09-07
Why does it say I can’t
Why does it say I can’t withdraw my funds. It keeps coming up with some money laundering thing and I can’t withdraw my funds
Broker
NinjaTrader
Exposure Type
Unable to Withdraw
United States
09-07
United States
09-07
Customer service used
Customer service used to send daily "data forecast member profit stories," saying, "Pay 6,000 yuan for a quarterly membership, receive three market data forecasts daily, and follow them for at least 25% monthly returns." They even posted screenshots of "users earning 20,000 yuan by following the forecasts." However, their first prediction told me to buy a certain product. I followed their lead and invested 50,000 yuan, only to see a 15% drop that same day, resulting in a 7,500 yuan loss! The next nine predictions either led to opposite trades or wildly off-target predictions, resulting in a total loss of 40,000 yuan! I confronted customer service, and they said, "The forecasts are based on historical data. The actual market fluctuates, and the losses are your own fault for not adjusting flexibly." I requested a refund and compensation, but they said, "Membership service is provided, and we are not responsible for losses."
Broker
CWG Markets
Exposure Type
Scam
Vietnam
09-07
Vietnam
09-07
Disappointing Spread Experience with Levels Broker
My experience with Levels broker has been frustrating because their spreads are not stable at all. They constantly widen during trades, even when the market isn’t highly volatile. This makes trading unnecessarily expensive and stressful. What they advertise about tight spreads doesn’t match the reality, and it feels very misleading.
Broker
Levels
Exposure Type
Severe Slippage
Germany
09-07
Germany
09-07
Previously, Vietnamese
Previously, Vietnamese customer service sent daily "data diagnosis user feedback," saying, "Pay 2,500 yuan for a professional team to diagnose your account data. They can identify trading vulnerabilities, optimize your position strategy, and fix historical data errors." After paying, the customer service said, "The diagnosis will take three days, and you won't be able to log in to your account during that time." When I logged in three days later, I found that all my historical trading records, profit data, and position records were gone. It said, "Data loading failed!" I contacted customer service, and they said, "Data loss occurred during the diagnosis process and cannot be restored at this time." After waiting a week, I contacted them again, and they said, "The data has been permanently deleted and cannot be retrieved."
Broker
CWG Markets
Exposure Type
Others
Vietnam
09-07
Vietnam
09-07
When I submitted a withdrawal
When I submitted a withdrawal request, the Vietnamese agent said, "The system detected financial transactions between your account and two relatives' accounts, making them 'linked risk accounts.' You must unlink those accounts and provide proof of unlinking, otherwise your withdrawal will fail review." Customer service also sent me a "linked account data report" with the following information: "Number of linked accounts: 2, high risk level." They threatened, "If you don't unlink within 10 days, your and your relatives' accounts will be frozen, and you won't be able to withdraw a penny of your principal!" I argued with them, and they said, "Either unlink or forgo the withdrawal; this is a platform data compliance requirement!" I asked to see the compliance terms, but they bluntly said, "These terms are internal documents and cannot be displayed publicly."
Broker
CWG Markets
Exposure Type
Unable to Withdraw
Vietnam
09-07
Vietnam
09-07
Levels Broker Spreads Not What They Promise
Levels broker promotes low spreads, but when I started trading, I quickly realized it was misleading. The spreads widen too often, especially at crucial moments, adding hidden costs to every trade. It feels unfair and unprofessional, making it very difficult to trust their platform.
Broker
Levels
Exposure Type
Others
Germany
09-07
Germany
09-07
Customer service used
Customer service used to send daily "data backtesting reports," claiming, "The platform backtested using the past five years' market data. This project has a 98% win rate, and even if you lose, there's 'loss compensation.'" They even sent a "backtested profit curve." But within two weeks, the project plummeted, and my 50,000 yuan investment was gone! I asked for "loss compensation," but customer service said, "The backtested data is historical data. The actual market fluctuates, so the compensation clause doesn't apply." I confronted them about their original promise of "compensation for market fluctuations," but they replied, "You misunderstood. Compensation only covers data errors, not market risks." I asked to see the original compensation clause, and they said, "The clause has been updated, and the old version is no longer valid." It's clearly a deliberate attempt to shift the blame!
Broker
CWG Markets
Exposure Type
Scam
Vietnam
09-07
Vietnam
09-07
When I first submitted
When I first submitted my withdrawal request, the Vietnamese customer service representative told me, "Your funds need to be transferred back from an overseas server. Cross-border data transfer requires a dedicated channel. After paying the channel fee, your funds will be credited to your account within 24 hours." They also sent me a screenshot of a failed data transfer review, labeled "Channel permissions not activated," and threatened me, "If you don't pay within five days, your data will be frozen and you won't be able to withdraw your principal!" After waiting three days, the withdrawal status was still "under review." I contacted customer service, and they said, "The channel traffic is insufficient, and I need to pay another 20,000 to upgrade the channel level." That's when I realized it was a scam! I asked for a refund of the channel fee, but they bluntly said, "The fee has been used to activate channel permissions and is non-refundable."
Broker
CWG Markets
Exposure Type
Unable to Withdraw
Vietnam
09-07
Vietnam
09-07
Frustrating Spread Issues with Levels Broker
Levels broker’s spreads are a big disappointment. They advertise competitive, low spreads, but once you’re trading, it’s a completely different story. The spreads suddenly widen during active sessions or even normal conditions, making it very hard to maintain profitability. It feels misleading and unfair because these hidden costs keep eating into profits, leaving me frustrated and doubting their transparency.
Broker
Levels
Exposure Type
Others
Germany
09-07
Germany
09-07
Misleading Spreads on Levels Broker
Levels broker claims to offer tight spreads, but in reality, they widen unexpectedly, especially during peak market hours. This constant change makes trading costly and frustrating. It feels deceptive because the spreads are nothing like what they advertise, cutting deep into potential profits
Broker
Levels
Exposure Type
Severe Slippage
Germany
09-07
Germany
09-07
I opened Buy 2.0 lots
I opened Buy 2.0 lots AAPL stock
As protection put 4 Sell Stop 2:50 between prices:
Sell stop 0.50 /103.90
Sell stop 0.50 /103.80
Sell Stop 0.50 /103.50
Sell Stop 1.00 /103.40
But when opening the market did not take the price set yesterday.
4 Sell stop But the opening price and had loss.
Now it's my fault?
Broker should not give me back the amount i lost?
The market did not give me chance to be able to close operations.
But I put these positions as protection.
Broker
Markets4you
Exposure Type
Others
Belgium
09-07
Belgium
09-07
During my trading with
During my trading with the company i hav come across a common malpractice of increasing the spread of a running trade to effectively cause a wipeout and make the traders loose the money.
I had four trading positions in GbpJpy , two hedged positions each of 30 mini lots with the below order numbers and details
117674678 buy 131.038
118179064 buy 129.915
118096852 sell 129.288
118213430 sell 129.188
All the above orders automatically got squared off and i had a wipe out of 897 usd. in total
all my orders were actually closed / squared off at a exact time of 14:29:59 on 16.08.2016 with a vast difference in the closed trade prices, the buy trades closed at a price of 129.356…. And the sell trades closed at 129.635 a difference of 28 pips, which in a perfect real world caused the margin call and wipeout.
The 5 minute mt4 candle 14.25 to 14.30 had open 129.53 high 129.563 low 129.158 close 129.318 ( my trades were closed at 14.29.59…hence this time frame would be legally Accountable
Broker
Markets4you
Exposure Type
Others
Belgium
09-07
Belgium
09-07
i had 2 buy order (#31924738
i had 2 buy order (#31924738 & #31925720 )my Take profit touch but did not work and my order close at Stopp Loss and as you see at 14:30:00 but it should close in previous candle at 14:29:00 that show markets4you technicalities problems on my account.
i had 2 Sell order again ( # 31944826 & #31944832 ) my Take profit touch but my orders did not closed again !! at that time i contact with online chat to correct it but after 1hours i were on online chat they say you should send an email to us and my order go to loss ,i send email and nothing happened again
Broker
Markets4you
Exposure Type
Scam
Belgium
09-07
Belgium
09-07
during trade with order
during trade with order buy WTI, at that time my order ~ +39$, I tried tu close by manual but can’t and report “NO PRICE”
I setup TP, but price move to over TP so much and many time, also it can’t take TP. I tried to close many time and took around nearly 01 hour, but I can’t close
Broker
Markets4you
Exposure Type
Scam
Belgium
09-07
Belgium
09-07
I traded here for sometime
I traded here for sometime but then decided to withdraw my funds. I requested my withdraw on 27th March. They promised that it will arrive with 5 working days. I waited and it didn’t arrive in 5 working days. Then i tried to contact the customer service team, which is just a telegram message. There is no other channel to get help, a phone number is on the website but nobody picks it ever. You can’t call the telegram either since they have disabled calling. Anyway I kept asking through text and sometimes the telegram message didn’t get any response. After two more weeks when my money didn’t arrive I got much worried and tried to contact the legal firm where it has been registered. However I found out that this broker is not registered anywhere.
Broker
Levels
Exposure Type
Unable to Withdraw
Germany
09-07
Germany
09-07
I have tried to make
I have tried to make a withdrawal on my account but it is always rejected, customer service always says it will be processed by accounting but my withdrawal is always rejected. I have tried to withdraw dozens of times but the result is the same never processed.
Broker
Levels
Exposure Type
Unable to Withdraw
Germany
09-07
Germany
09-07
I made withdrawal request
I made withdrawal request around 25 days ago. They mailed me to settled my fund within 5 to 7 working days but still they don’t reply my mail and back my fund, and their website mentioned instant withdrawal. Totally scam broker. I have prove copy of email. Please everyone don’t wast your hard earned money to put in this broker. If possible all are requesting to set complain against them. Very bad this broker and their trading system.
Broker
Levels
Exposure Type
Unable to Withdraw
Germany
09-07
Germany
09-07
Exposure
Unable to Withdraw
Severe Slippage
Scam
Others
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Amount resolved within one month(USD)
$196,561
Number of People Resolved
15331
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