Global Broker Regulation Inquiry App
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Regulators

Amount resolved within one month(USD)

$225,179

Number of People Resolved

15164

UltimaMarkets exploited
UltimaMarkets exploited VIP data delays to defraud me. Upgrading to Platinum VIP for $2,000 a year promised "priority market access with zero delays." However, when the CPI data was released, my terminal received it 8 seconds later than free users! I watched gold plummet $30 but was unable to close my position. Customer service used the excuse of "server load balancing"—so VIP privileges mean paying a premium for inferior service? It's a lie. Don't fall for it. It's garbage.
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

Singapore

08-19

Singapore

08-19

This is a trap, a double-whammy
This is a trap, a double-whammy of copying and slippage. I subscribed to a signal account, TRX209, and set a take-profit point on my main account at 1.0850. My copy order was executed at 1.0823, a 27-point slippage that wiped out my profits. Even worse—my main account showed the trade time as 09:30:03, but my order was executed at 09:30:15. Never use UltimaMarkets as your broker.
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

Philippines

08-19

Philippines

08-19

I'm using this as a practical
I'm using this as a practical lesson: small-time users must avoid this broker. They have exploitative USDT withdrawal rates. I withdrew $800 and was forced to use USDT. Customer service lied, claiming 'bank card channel maintenance,' even though I could have used it that day. However, at a 1:7.2 USDT conversion rate, the actual USDT value of $720 received was $73 less than I should have received! On the same day, I withdrew the same amount on a competing platform and only received a $2 deduction. Are you trying to rip off even small-time users?!
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

Singapore

08-19

Singapore

08-19

This is outrageous! I
This is outrageous! I absolutely must report this. My pre-placed Nasdaq short position was inoperable for 15 minutes immediately after the CPI data was released due to an MT5 disconnection. Upon reconnection, the market surged 300 points, triggering a forced liquidation. I lost $3,800. Customer service even used the excuse of "force majeure due to server overload"! This is a complete scam! Everyone, avoid this broker.
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

India

08-19

India

08-19

Everyone, beware! This
Everyone, beware! This platform's bonus rollover trap locks up your principal. Don't be fooled. When you deposited, you were fooled into thinking you could use the 50% bonus freely. Once $5,000 arrived, you discovered the fine print required a 30x rollover before you could withdraw your profits. Disabling hedging led to FIFO liquidations on locked positions. I finally reached 28,000 lots, only to be liquidated by the non-farm payroll figures. Not only did I not receive the bonus, but I lost 3,000 yuan in principal. Too bad.
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

Cambodia

08-19

Cambodia

08-19

This platform must be
This platform must be exposed and stopped from scamming people. My $5,200 profit withdrawal was stuck for 14 days. Customer service first requested three months of utility bills and internet IP verification, then said it needed to be reviewed by the security department. Finally, they sent an email accusing my Martingale strategy of violating clause 3.12 of the terms and conditions and refused to pay! When I opened the account, my account manager personally stated that EA trading was permitted, but now that I'm profitable, they're turning their back on me and deducting my funds? Stay away from this scam and choose a reputable platform.
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

East Timor

08-19

East Timor

08-19

Avoid this broker! They're
Avoid this broker! They're a scammer. Their stop-loss orders were forced to close due to the spread. I placed a stop-loss order at 1845 on gold overnight after the non-farm payroll data was released, and the quote froze for 12 seconds. After it recovered, it was forced to close at 1867! I was comparing three platforms at the time, and the highest volatility was only 1853. Customer service blamed it on a "liquidity provider pricing gap" and refused to provide execution records. They forced me to pay $2,200 with a 22-point slippage—it turns out their "risk control" system is designed to exploit stop-loss orders and exploit the spread. Avoid this broker.
  • Broker

    Ultima Markets

  • Exposure Type

    Severe Slippage

Philippines

08-19

Philippines

08-19

Unfair and Unpredictable Execution
From my own trading experience, the slippage on JustMarkets has been far more severe than I expected. On multiple trades, I placed orders at a certain price, only to see the execution slip by a large margin—even when market conditions were relatively stable. This has turned potentially profitable trades into break-even or even losing ones, which is extremely frustrating. What troubles me the most is that this slippage isn’t just during major news events or high volatility; it sometimes occurs during normal trading hours without any clear reason. Over time, this has made me lose confidence in their execution quality and hesitate to trade during key market moments.
  • Broker

    JustMarkets

  • Exposure Type

    Severe Slippage

Thailand

08-19

Thailand

08-19

Severe Slippage Hurting Trading Confidence
From my own trading experience, slippage on JustMarkets has been noticeably severe, and it’s something that has directly impacted my trading results. On multiple occasions, I placed orders expecting to enter at a certain price, only to see the actual execution price deviate far more than what I would consider normal, even under relatively calm market conditions. This has turned profitable setups into break-even or losing trades, which is incredibly frustrating. What bothers me most is that the slippage isn’t limited to high-volatility events—it sometimes happens in regular market hours without clear justification. Over time, this has eroded my trust in their order execution quality and made me hesitant to place trades during key market moments.
  • Broker

    JustMarkets

  • Exposure Type

    Severe Slippage

Thailand

08-19

Thailand

08-19

JustMarkets is a scam.
JustMarkets is a scam. They offer bonuses to customers when their trading volume reaches a certain threshold. When a customer makes a second deposit, the bonus is automatically deducted. Therefore, please think carefully before trading on this platform. Is it a scam?
  • Broker

    JustMarkets

  • Exposure Type

    Severe Slippage

India

08-19

India

08-19

I can't believe what's
I can't believe what's happening with my Headway account. I'm completely locked out and can't log in. I need access to my funds and my trading, but everything is blocked. This is so frustrating, and I'm worried about my money. I've tried to figure out the issue, but I'm getting nowhere. I need to know why I'm blocked and what steps I can take to regain access to my account immediately. This is unacceptable, and I need a solution now.
  • Broker

    Headway

  • Exposure Type

    Others

India

08-19

India

08-19

Withdrawal Issues That Damage Trust
From my personal experience, withdrawing funds from JustMarkets has been one of the most frustrating parts of using their platform. When I tried to take out my money, the process was delayed without any clear explanation. I was asked to resubmit documents multiple times, and every interaction with customer service left me with vague, generic replies instead of real solutions. What worried me most was the uncertainty—never knowing when, or even if, my funds would actually arrive. For a trader, quick and reliable withdrawals are non-negotiable, and this experience has made me lose confidence in their reliability.
  • Broker

    JustMarkets

  • Exposure Type

    Unable to Withdraw

Thailand

08-19

Thailand

08-19

When the US non-farm
When the US non-farm payroll data was released, the platform's market data was delayed by over 10 seconds, completely screwing me! At the time, the price of gold had already skyrocketed by 8 points in the international market, but Valetax's market remained at the original price. I placed a buy order based on the listed price, but by the time it was executed, the price had already risen by 12 points, instantly costing me $600. Customer service said, "Data source delays are normal." Normal? Other platforms only have a delay of 1-2 seconds at most. Valetax was deliberately misleading users with delayed data! Even worse, when I asked for compensation, customer service blocked my messages and refused to even respond. Platforms like this that use fake market conditions to scam users should be shut down by regulators!
  • Broker

    Valetax

  • Exposure Type

    Severe Slippage

Singapore

08-19

Singapore

08-19

JustMarkets’ Withdrawal Issue
From my personal experience, the withdrawal process at JustMarkets has been frustrating and disappointing. When I attempted to withdraw my funds, the process was unexpectedly delayed without clear explanations. The platform required repeated document submissions, and every time I reached out to customer support, I received vague or generic responses instead of concrete timelines. What concerned me most was the feeling of uncertainty—not knowing if or when my funds would actually arrive. For a trader, the ability to access your own money quickly is essential, and this experience has seriously shaken my trust in their reliability.
  • Broker

    JustMarkets

  • Exposure Type

    Unable to Withdraw

Thailand

08-19

Thailand

08-19

The platform's PayPal
The platform's PayPal cross-border deposit system is a serious scam! Last week, I transferred €2,000 via PayPal. PayPal showed "transfer successful," but Valetax kept saying "funds not received." I provided the PayPal transaction receipt, but customer service delayed the process for five days, finally stating that "the system identified this as an abnormal transaction and the funds have been frozen." To unfreeze the funds, I needed to pay a €1,000 "security deposit." This is pure extortion! I contacted PayPal to file a complaint, and learned that Valetax was deliberately delaying confirmation to defraud me of my security deposit. Other international platforms confirm PayPal deposits instantly, but Valetax is the only one engaging in this despicable scheme. I've already reported this to the European Consumer Association and will not let them off the hook!
  • Broker

    Valetax

  • Exposure Type

    Severe Slippage

Malaysia

08-19

Malaysia

08-19

Initially I was able
Initially I was able to deposit and withdraw money normally with JustMarkets, but later when I deposited $6,000 into two accounts, the platform would not allow me to log in and the institution took the trader's money for themselves. I advise you to be careful.
  • Broker

    JustMarkets

  • Exposure Type

    Severe Slippage

Thailand

08-19

Thailand

08-19

Why are they declining
Why are they declining my withdrawal request? Is painful, expecially when there's urgent need for the money. I have been trying to withdraw my money from the app but the keep declining my withdrawals it’s so annoying and Frustrating Customer service are not helping matters
  • Broker

    Headway

  • Exposure Type

    Unable to Withdraw

India

08-19

India

08-19

unable to withdraw
| Don't understand this Bullshit anytime I place withdrawal on ur brokerage it's always declined ur customer care was telling some bullish that I must use the same account which I used to deposit to make withdrawal and that's what I did bullshit
  • Broker

    Headway

  • Exposure Type

    Unable to Withdraw

India

08-19

India

08-19

unable to withdraw
I use deriv few months ago, I thought they good but no I made profit and when I want to withdraw, they deduct money from my account but don't credit my wallet I complain, they say I should wait 10 business days I did not get my money
  • Broker

    Deriv

  • Exposure Type

    Unable to Withdraw

India

08-19

India

08-19

Scam company
They stole $100,100 USD from me. When I saw that I had already made more than $200,000 USD in profits, I tried to withdraw some of my funds, but they did not allow me to do so, claiming that all my money was already invested. When I attempted to withdraw my money, I received a message stating that all my funds were lost and that I needed to deposit more money to free margins and make more gains. A total scam!
  • Broker

    TRADE.COM

  • Exposure Type

    Scam

United Arab Emirates

08-19

United Arab Emirates

08-19

Exposure

Unable to Withdraw

Severe Slippage

Scam

Others

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Amount resolved within one month(USD)

$225,179

Number of People Resolved

15164

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