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Have you encountered any drawbacks with Oriental Securities Corporation's customer service or issues related to the stability of their trading platform?

Broker Issues
Oriental Securities Corporation
Regulation
07-06
United States
WikiFX
Reply

Based on my personal experience and thorough vetting, Oriental Securities Corporation primarily stands out for its stable track record and clear regulatory status under the Taipei Exchange in Taiwan. I have found their proprietary trading app, “亞東證券-亞東e指賺,” to be quite reliable during normal market conditions. Execution speed and access to market information are generally satisfactory for the typical products they offer, namely securities, futures, and bonds. That being said, I remain aware of certain limitations—most notably, their client support options and transparency around fee structures. Whenever I have contacted support via their official emails or phone numbers, responsiveness has been reasonable, but not outstanding. While I have not faced outright technical failures, there is a noticeable lack of advanced, multilingual assistance or dedicated forex support, which can be problematic for some traders seeking prompt clarification or help during volatile market hours. The information and resources provided focus primarily on their niche in the Taiwanese securities market. For me, the absence of global assets like forex, commodities, or cryptocurrencies, which often require robust, around-the-clock technical support, indirectly reduces the likelihood of encountering major platform instability—though this narrower scope may be a drawback for those seeking diversified trading options. In summary, while I haven’t faced significant outages or unresolved support issues, the narrower product range and conventional support channels warrant cautious consideration for anyone seeking a more international or highly responsive trading environment. I prefer to remain vigilant about these aspects given the YMYL nature of financial trading.

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