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Resolved
It is been withdrawn, but stucked
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$280(USD)
Time
75day21hour
Mediation Progress
Hong Kong 2023-01-19
Solved after user's confirmation 
HUAXIN
HUAXINHong Kong 2023-01-02
Supplemental Materials HUAXIN
HUAXINPlease reply to the email with investigation results as soon as possible. It has been over 20 days.
Supplemental Materials
Hong Kong 2022-11-11
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please send the relevant information to broker's email address, attaching with detailed problem description.
Reply
Hong Kong 2022-11-10
Supplemental Materials HUAXIN 
HUAXIN1. 27148029exness-real8 2. What's the phone code? 3. order number showed in the image 4. the system was frozen suddenly when I was outing of market after closing positions. The whole interface was frozen, but other platforms operate normally in trading.
Supplemental Materials
Cyprus 2022-11-10
Reply 
Exness
ExnessWith respect to the loss caused by the frozen system, if you have any questions, please reply to the email and provide the information as follows, 1. trading account; 2. phone code; 3. order number; 4. problem description. Thank you for your understanding and cooperation.
Reply
Cyprus 2022-11-10
Reply Exness
With respect to the loss caused by the frozen system, if you have any questions, please reply to the email and provide the information as follows, 1. trading account; 2. phone code; 3. order number; 4. problem description. Thank you for your understanding and cooperation.
Reply
Hong Kong 2022-11-08
Supplemental Materials HUAXIN
HUAXINWhen I decided to out of market after profiting from the non-farm market quotations, the system was frozen, so I failed. The button to close position did not work. And then I outed of the market with loss for being unable to trade.
Supplemental Materials
Hong Kong 2022-11-07
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-11-07
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-11-04
Start Mediation HUAXIN 
HUAXINOriginally, I want to withdraw when it was obvious that I made a profit, but I got stuck, and I lost a lot of money.
Start Mediation
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