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Resolved
Serious slippage and deliberately stop loss
Object 
Exness
Issue
Severe Slippage
Requirement
Withdrawal
Amount
$1,300(USD)
Time
17day23hour
Mediation Progress
Hong Kong 2023-01-14
Solved after user's confirmation 
FX4182648693
FX4182648693Cyprus 2023-01-06
Reply Exness
Dear customer, with respect to your problem, you can reach out to the platform 24 hours customer service for help, or send an email to the official customer service - support@exness.com (ensure the correct email address) with your registered email at our platform. If you contacted us, please still reply to the email or contact the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong 2022-12-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-12-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-12-27
Start Mediation FX4182648693
FX4182648693The first time gold rushed up in the afternoon, it only reached around 1807.5. The following screenshots are the screenshots of DBG and TMGM at that time. There is also a screenshot of EXNESS No. 9 server at that time. It did not reach 1808. My server reached 1808. This slippage obviously something is wrong. I sent it to the platform, and the platform asked me to read the historical records myself. This is the problem, other platforms have not arrived, including other servers, and I have used it. Resulting in a loss of $1,300.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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