Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
Open the position at same price, same time, and same currency. My account cannot be operated normally, but my friend's account is ok
Object 
Exness
Issue
Others
Requirement
improve service
Amount
$0(USD)
Time
65day17hour
Mediation Progress
Hong Kong 2023-02-05
Resolved 
FX2644830594
FX2644830594Cyprus 2023-01-06
Reply Exness
Dear customer, with respect to your problem, you can reach out to the platform 24 hours customer service for help, or send an email to the official customer service - support@exness.com (ensure the correct email address) with your registered email at our platform. If you contacted us, please still reply to the email or contact the 24 hours online customer service for help. Have a good time.
Reply
Hong Kong 2022-12-01
Supplemental Materials FX2644830594
FX2644830594The customer service said that there was insufficient liquidity at the time of opening or closing positions. I think that it is reasonable for the problem at first. But why do other people's accounts operate normally in trading, my account can not do so. We are trading with the same cloud server. How can it happen?
Supplemental Materials
Hong Kong 2022-12-02
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-12-02
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-12-01
Start Mediation FX2644830594
FX2644830594My account and several other friends’ accounts open and close positions at the same point, at the same time, and in the same currency. My account cannot operate normally, but the friends’ accounts open and close positions normally, and off quotes are always displayed. the same computer. It takes more than a dozen times to execute successfully
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
It is been withdrawn, but stucked
China
Next
At the critical moment, the quotation was stopped maliciously, which ate my profit of 540 US dollars.
China
To view more
Please download WikiFX APP
