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Resolved
FXTM has a serious slippage
Object 
FXTM
Issue
Severe Slippage
Requirement
compensation
Amount
$1,677(USD)
Time
51day11hour
Mediation Progress
Hong Kong 2022-10-01
Resolved 
YUMIANJINDINGWANJUYOUJINGWEIZHENLIAOBEIHUIXIAOXUANFENG
YUMIANJINDINGWANJUYOUJINGWEIZHENLIAOBEIHUIXIAOXUANFENGUnited Kingdom 2022-09-01
Reply FXTM
Thank you for reaching out to us, in reference to your trading problem, in order to check it accurately for you, please send an email to the technical department tradeenquiry@fxtm.com via the email you registered at FXTM. In a bid to ensure a highly efficient and quick investigation, you are required to submit more information including 1. trading account number; 2. trading order number; 3. clear problem description; 4. your requirement in detail; 5. other relevant documents such as the screenshot of trying to place an order and closing position, MT4 platform log. Our team aims to deal with your problem as soon as possible after receiving your email.
Reply
Hong Kong 2022-08-11
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-08-11
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-08-10
Start Mediation YUMIANJINDINGWANJUYOUJINGWEIZHENLIAOBEIHUIXIAOXUANFENG 
YUMIANJINDINGWANJUYOUJINGWEIZHENLIAOBEIHUIXIAOXUANFENGAt 20:30 on the evening of August 10, 2022, fxtm had a serious slippage. I traded usdjpy to buy at 135.111, and the stop loss was set at 134.863, but the stop loss was only triggered at 133.572 by fxtm, which made me lose 1677 dollars more than expected. Please platform brings justice for me and restore my losses
Start Mediation
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