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Resolved
GBP has severe slippage against CAD, slipping 70 pips, causing my order to stop
Object 
FXTM
Issue
Severe Slippage
Requirement
compensation
Amount
$62(USD)
Time
45day20hour
Mediation Progress
Hong Kong 2022-10-15
Resolved 
荘XIU
荘XIUUnited Kingdom 2022-09-15
Reply FXTM
Thank you for reaching out to us, in reference to your trading problem, in order to check it accurately for you, please send an email to the technical department tradeenquiry@fxtm.com via the email you registered at FXTM. In a bid to ensure a highly efficient and quick investigation, you are required to submit more information including 1. trading account number; 2. trading order number; 3. clear problem description; 4. your requirement in detail; 5. other relevant documents such as the screenshot of trying to place an order and closing position, MT4 platform log. Our team aims to deal with your problem as soon as possible after receiving your email. Please feel free to contact us, if you have any questions.
Reply
Hong Kong 2022-08-30
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-08-30
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-08-30
Start Mediation 荘XIU 
荘XIUBoth photos are of the difference between the simulated price and the real price, which caused my real price to be stopped at 1.52075.
Start Mediation
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