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Resolved
The official website cannot be logged in, resulting inability of deposit and liquidation
Object 
FXTM
Issue
Others
Requirement
compensation
Amount
$200(USD)
Time
43day14hour
Mediation Progress
Hong Kong 2022-09-14
Resolved 
FX1947836583
FX1947836583United Kingdom 2022-08-15
Reply FXTM
The failure to log in the official website is due to the setting of region and internet or firewall and others. You can contact the manual service via inputting "customer service" with WeChat robot at pubic account or call the Chinese customer service during the working time for help. Please be noted that due to the risks in trading, you should well manage the positions and capital to respond to emergency. In addition, we did not receive your email or complaint about the deposit. If you have any problem, please send the description of the problem like date and content by email to us for help, and we will submit it to the complaint department for further checking and deal with it as soon as possible.
Reply
Hong Kong 2022-08-02
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDear customer, please add the customer service WeChat account fxeye009 and provide your correct name.
Reply
Hong Kong 2022-08-02
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-08-02
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-08-01
Start Mediation FX1947836583 
FX1947836583The official website cannot be logged in for a long time. I ask customer service, but it is auto-reply. I cannot deposit to mark up position, resulting in liquidaiton.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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