GMI

FX1184525117

Verified

Hong Kong

While conducting normal trading on the GMI platform (server: GMI-Live07), I encountered abnormal market conditions on November 28, 2025: • Execution prices deviated significantly from actual market levels • Extreme, non-executable quotes appeared • Long positions were instantly liquidated at abnormal prices • Total loss: -282,416.72 USC Subsequently, GMI issued an urgent notice explicitly stating: • CME technical failure caused quote anomalies • Liquidity provider experienced irregularities • Market volatility was beyond platform control Since the official acknowledgment confirms this as an abnormal market and system anomaly event, per international industry standards, such losses should be re-settled by the platform at normal executable prices, not borne by clients at abnormal prices. I repeatedly requested a review from the platform, demanding: • Provision of raw tick data for the abnormal period • Provision of execution records from liquidity providers (LPs) • Re-settlement of abnormal orders at normal market prices However, the platform refused refunds citing “global unforeseeable circumstances beyond platform control” and declined to provide trade confirmation records. Real market prices cannot gap to such extremes during normal trading hours, and the official announcement itself acknowledged this as abnormal market conditions. Therefore, the refusal to review and compensate is clearly unreasonable. I will retain all evidence and prepare to escalate to: • FSC Financial Regulatory Authority • CME Market Data Dispute • Arbitration with upstream liquidity providers (LPs)

FX1153297909

Verified

United States

The GMI platform claims to have spreads around 21 pips, but in reality, regardless of market volatility, the spreads fluctuate rapidly between 21 and 31 pips. This severely contradicts the advertised 21-pip spread, amounting to nothing but malicious slippage to exploit clients' fees—a clear case of false advertising and deliberate fraud against customers.

FX1153297909

Verified

United States

Due to a delay in GMI platform's order submission on October 10, my GMI follow-up account suffered a severe loss of roughly $800. I later found discrepancies in the closing points of some orders in my follow-up account compared to those of the guide. The difference in closing points was around $8, and there were missing orders, causing significant losses to my capital and profits. The five accounts were close to being liquidated. Subsequent follow-up processes saw serious slippage on the GMI platform. The losses caused by the delay in order submission from the GMI server have severely disrupted my trading plan, causing me great distress.

煜天

Unverified

Hong Kong

Platform shows withdrawal successful 1760 USDT, transferred to TPK, TPK website is closed, customer service says they are contacting them, a month has passed in a flash, the client does not respond. Is it completely dead?

奔跑中

Unverified

Hong Kong

GMI started submitting withdrawals after announcing its exit. In the early stages, a few transactions still came through, but later they simply stopped processing them. The platform shifted blame, saying the funds went to the PTK wallet. As customers, we don't know the actual situation. We opened accounts based on the platform, so withdrawal issues should be the platform's responsibility. For a 16-year-old platform to do something like this is truly shameless, a disgrace to the industry! They even try to justify running away with such high-sounding excuses. Now, no one can get in touch with them; they've really run away completely.

FX3831716102

Unverified

Hong Kong

Not yet credited to this day, funds of $47,800 not received, GMI official does not respond

swxx

Authenticated

Verified

Thailand

The problem began from the very beginning. I couldn't do anything because I didn't know what to do, regardless of the cause of the problem. However, I was able to deposit money into my account, but I couldn't withdraw it. The most important thing was that I couldn't trade using the MT5 platform, which is the standard platform. I couldn't do anything like other bookers, and I couldn't solve the problem that I had sent many times. 24 hours after depositing the money, I did not receive any notification or confirmation, which caused me to lose the opportunity and risk losing the money we deposited. Please help me check and follow up on the results because I cannot access the money I deposited myself and cannot do anything about it. I can only see the statement in the account, which may be a small amount of money, but it is important to some people and me.

FX1726004131

Unverified

Hong Kong

There's a total of 528 U, and now I can't even open the PTK wallet.

FX2796067924

Unverified

Hong Kong

Account withdrawal has not been credited

大陆

Unverified

Germany

In 2018, I opened an account with GMI Markets through an agent to invest in foreign exchange. On August 5, 2020, the account balance showed USD 11,170,224.86. On August 14, I discovered I could not log in. Contacting customer service revealed my email and password had been altered by another party. I requested a reset but was told this required the broker's involvement. The broker denied making any changes and also could not access the account. I immediately demanded the platform freeze the account and investigate the perpetrator, but for months received only the response: “The investigation has been submitted. Please be patient.” During a video conference on March 9, 2021, GMI staff confirmed the account balance was zero and requested agent communication records (already submitted). Over subsequent years, despite repeated follow-ups (including multiple formal email complaints in December 2025), GMI only responded with “escalated to department, please be patient” or “cannot locate records,” providing no investigation reports, login logs, transaction records, or compensation. On December 24, 2025, the platform announced the cessation of all trading activities, followed by the complete shutdown of retail operations on December 31. To date, no substantive response has been provided. Independent investigations found no evidence of agent liability, raising suspicions that internal security breaches or operational errors caused the fund loss. Complaints have been filed with the Mauritius FSC and Ombudsperson, but with the platform's imminent closure, recovery of funds appears unlikely.

FX1070521618

Unverified

Hong Kong

The payment issued on December 18, 2025, has still not been received.

FX3114536636

Unverified

Hong Kong

GMI has been a stable broker we've worked with for several years. Additionally, the withdrawal has not been credited to my account.

首富

Unverified

Hong Kong

Withdrew $156,000 USD. The withdrawal showed as successful, but only $5,200 USD was credited. Withdrew yesterday, but funds haven't arrived. Today, the official Ptk website is inaccessible.

Eros5450

Unverified

Thailand

It's been several days since the withdrawal, and I still haven't received the money. Moreover, the broker has announced its shutdown.

改名好紧张

Unverified

Hong Kong

I have been using the GMI platform, but now it is shutting down and notifying all of us to withdraw funds. However, the funds have not arrived for three or four days. Is there a risk of the platform collapsing or running away? Please resolve the withdrawal issue as soon as possible.

FX3114536636

Unverified

Hong Kong

GMI had been a pretty stable broker all along. This sudden cessation of operations has left us traders feeling quite disappointed. We've been working together for years—how could this happen? Additionally, my requests to withdraw two funds have both failed to arrive.

FX3114536636

Unverified

Hong Kong

GMI had been a pretty stable broker all along, so this sudden cessation of operations has left us traders feeling rather disappointed. We've been working together for years—how could this happen? Additionally, I've requested two withdrawals, neither of which has been processed.

WinBlue

Unverified

Thailand

There are still negative orders pending, unable to close, but suddenly getting notified to close like this, it's very damaging.

FX4267011646

Unverified

Hong Kong

Black platform GMI, give me justice and return my hard-earned money! On the afternoon of November 28th, the exchange experienced a system outage, leading to endlessly widening spreads. Instead of maintaining orderly market conditions, the market maker excessively widened the spreads, causing my entire account to be liquidated. This was my first time trading, and I encountered this disaster. The platform has been utterly negligent. I communicated with my IB, who said they were discussing compensation with the platform, but days have passed with no update. Left with no choice, I must file a complaint to defend my rights. My IB also told me the platform decided to compensate by crediting the deposit amount for account cme1*** to the trading accounts. The so-called "compensation" amounts are shown in the attached image: 85 cents, 82 cents, 89 cents. Is this compensation? It's more insulting than offering nothing—are they treating us like beggars? The credited amount isn't even enough to cover the negative balance caused by the forced liquidation. Isn't this just moving money from one pocket to the other? What's the point? Is this their way of wiping the slate clean? Furthermore, they claim they will only compensate for orders held overnight from the 27th to the 28th. This is absurd! The incident happened at 4:14 PM on the 28th. Using the 27th as a reference is completely unreasonable. It seems you make all the rules, leaving us investors and users with no say at all. GMI, return my hard-earned money! Also, regarding the orders executed during the outage, I requested the transaction reports to verify if they were routed to the exchange, but you failed to provide them. With the network connection down, how could they have been routed? My account was liquidated by your internal system's excessively widened spreads—you wiped it out clean and are now evading responsibility by blaming the CME exchange's "stability." A broker's duty is to maintain a stable trading environment and ensure orders are smoothly routed to the exchange, not to make excuses when problems arise. I implore the relevant authorities to uphold justice for retail investors like us. Return my money, and I'm done trading. The total amount is $1,500 USD.

FX4023494587

Verified

Hong Kong

The document tracking platform is easy to use.

Neutral

2025-07-11

紅塵堆里學山居

Verified

Hong Kong

Manual mobile operation said to violate trading rules Deducted over $7,500 Suspected of losing money in betting against clients