I was hedging my entire position, and they still forced me to liquidate? They're making me pay $120?

Upway suffers from severe slippage. Stop-loss and take-profit orders set at $2 actually trigger at $6-$7. Customer service communication is extremely poor and does not tolerate any challenge.

The service level of customer support staff needs improvement. They should not lose patience after just a few questions. Putting service first is how a business can grow and thrive.

UpwayThis Upway platform poses significant risks. It displays discrepancies with international London gold prices and experiences frequent lag issues. It lured me into depositing gold with promises of rewards, resulting in a loss of $2,200. I request regulatory authorities to address this matter.

Dear Complaint Handling Department, I am submitting this appeal regarding my friend's experience with the fraudulent foreign exchange platform “Golden Glory China,” earnestly requesting your assistance in recovering the defrauded funds of $10,000 USD. The specific circumstances are as follows: Coming from an ordinary family, my friend intended to supplement household income through legitimate forex trading. However, they were misled by Jinrong China's false advertising and participated in London gold trading. The platform engaged in blatant violations: its trading quotes were severely disconnected from actual London gold market conditions. When the London gold low reached 2362.65, the platform's quoted price was a staggering 10.36 points lower than the real market rate; The stop-loss level set at 2350.29—a price never reached in the actual market—was maliciously triggered by the platform to force liquidation. More alarmingly, such “precise stop-loss triggering” was not an isolated incident. Despite repeatedly adjusting stop-loss levels, all orders were forcibly closed at market lows due to platform manipulation, resulting in losses on what should have been profitable trades. Verification confirms that this platform did not route user orders to the genuine London Exchange market. Instead, it appropriated user funds through backend manipulation of quotes and malicious stop-loss triggering—constituting classic financial fraud. To protect our legitimate rights, we hereby formally submit this complaint. We earnestly request relevant authorities to investigate and legally prosecute the fraudulent “Financial China” platform, assisting in recovering the defrauded $10,000 USD.

When the market comes, the system freezes directly and trading halts immediately.

System severely lagging, significant slippage, backend human intervention, platform can't afford to lose.

This platform is fraudulent and engages in manipulative practices. Their quotes do not reflect the real market prices and are arbitrarily altered. I didn't pay much attention before, but on November 6th, at 7:00 AM at market open, I noticed something was wrong. Their platform suddenly showed extreme volatility, with the price spiking to a high of 3985.51. The manipulation on London Silver was even more outrageous – at the open on November 6th, it spiked to an absurd high of 48.595 within a minute. My positions were all sell orders, which should have been highly profitable that morning. However, their fake price data directly triggered my stop-loss orders. It was on this day that I finally realized they are a scam platform.

This is a scam platform. They won't allow withdrawals, and directly zero out your funds. The slippage is severe. Despite contacting them multiple times, they do not resolve the issue, and the funds are still zeroed.

Silver reached a high of 53.24, but they liquidated my position at 53.34 and claimed it was normal. If this is considered normal, the spread for one lot of silver could easily be thousands of dollars.

Yesterday's highest closing price for silver was 53.24. He was there, 53.34 liquidated my position and told me this was normal, could move the point to 53.5.

Upway is a scam platform with staff monitoring trades in the background who intentionally skim profits as soon as orders are placed.