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FX4240033233
1年内
已验证

中评

我的实际体验是,客服人员能用英语流畅沟通,但我的英语不太好,所以紧急情况下沟通有些困难。像非农报告这样的大行情,点差突然扩大,必须提前更加谨慎。除此之外没有其他问题。

原文

My real experience is that the customer service staff communicated smoothly in English, but my English is not very good, so it was difficult to communicate in a hurry. For big market trends like the non-farm payroll report, the spread widened all of a sudden, so you have to be more careful in advance. Other than that, there is no problem.

08-04

马来西亚

来自EBC的官方回复

感谢您对 EBC 客户服务的认可。同时,我们理解滑点可能会影响您的交易体验。然而,在极端市场条件下,可能会出现价格跳空或暂时的流动性短缺,因此很难完全避免滑点。我们通过连接多家顶级流动性提供商来优化执行,但在全球波动事件期间,所有交易者都可能遇到类似的情况。为了最大限度地降低未来的影响,我们建议您在重大数据发布前调整策略。

原文

Thank you for recognizing EBC’s customer service. At the same time, we understand that slippage may affect your trading experience. However, during extreme market conditions, price gaps or temporary liquidity shortages may occur, making it difficult to completely avoid slippage. We have optimized execution by connecting with multiple top-tier liquidity providers, but during global volatility events, all traders may encounter similar situations. To minimize the impact in the future, we recommend adjusting your strategy ahead of major data releases.

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