WikiFX

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As someone with years of hands-on experience evaluating brokers, I approach Morrison with a critical and cautious eye—especially when it comes to customer service and platform reliability, two areas I consider fundamental to my trading operations. Morrison has over 20 years in the industry and is regulated by the Australian Securities and Investments Commission (ASIC), which provides a layer of reassurance regarding operational standards and oversight. In my experience, this does place them above many unregulated brokers in terms of basic trustworthiness. However, I did note that while Morrison provides several channels for support, including email and phone, the lack of details about response times or the quality of support leaves me slightly uneasy. For me, prompt and clear communication is vital, especially when quick resolution of account issues or technical problems is required during trading hours. The requirement to submit forms for account changes via email, rather than through an automated or secure client portal, also feels a bit outdated, which sometimes adds unnecessary friction. Regarding platform reliability, Morrison offers a suite of robust platforms like Iress, TradeCentre, TradeFloor, and Bloomberg Terminal, which are recognized in the industry for their professional features. Still, based on available information, there’s limited insight into the uptime and stability of these platforms under high market volatility. For me, unless there’s transparent reporting or consistently positive user feedback about system reliability, I approach with caution. Especially since the scope of Morrison’s business appears primarily focused on Australian exchange-based products rather than forex or global indices, this may limit platform stress-testing across asset types. In summary, while Morrison is regulated and employs reputable trading technology, the lack of detail about customer service responsiveness and platform downtime makes me cautious. I would recommend anyone—especially those managing significant capital—to test their support and technology thoroughly with a small account first, as real-world reliability and service levels are critical to risk management and consistent execution.