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In my direct experience and assessment as a trader, GMCU is more of a traditional credit union than an active online trading platform, and this is important context when considering its customer service and operational reliability. During my review, I noticed that GMCU primarily offers standard banking products—like loans, savings, and insurance—and does not provide any of the specialized trading services, such as demo accounts or sophisticated forex platforms, that I typically rely on. From my interactions and observations, the customer service experience at GMCU was somewhat underwhelming. Communication was often slow, and representatives seemed more focused on pointing me to documentation rather than providing concise, direct answers. For me, this approach felt inefficient, especially since timely, knowledgeable support is essential when handling financial matters. Regarding platform stability, since GMCU operates only through a mobile banking app and lacks a dedicated trading interface, I haven't encountered or heard of major technical instability. However, the absence of advanced trading capabilities means I can't properly evaluate them as a broker in the conventional sense. For serious trading, I expect robust infrastructure and responsive customer support, both of which seem limited here. Given the credit union’s “Exceeded” regulatory status and lack of clarity around its investment services, I would approach their offerings very cautiously. While I haven’t experienced outright platform failures, the service limitations, slow support, and regulatory uncertainties are enough for me to keep my primary trading elsewhere.