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Elio Matacena
Within 1 year

Have you experienced any drawbacks related to Valuable Capital’s customer service or the reliability of their platform?

Broker Issues
Valuable Capital
Regulation
04-28
United States
WikiFX
Reply

As someone who prioritizes both transparency and security when choosing a broker, my experience with Valuable Capital left me with mixed feelings. On one hand, their regulator—the Securities and Futures Commission (SFC) of Hong Kong—does provide some reassurance, and their platform, Huashengtong, is accessible across various devices and offers an impressively broad selection of products and services. I also appreciated the variety of customer support channels, from phone and WhatsApp to live chat. However, I quickly realized that not all has been smooth for every client. I never encountered technical glitches or platform downtime myself, but I noticed that the onboarding and funding processes can be more complex than at some streamlined international brokers. More importantly, reports of users experiencing difficulties with withdrawals made me extra cautious. While I personally did not have withdrawal issues, knowing that others have faced obstacles—sometimes described as requests for additional payments at withdrawal—was enough to make me approach large deposits very carefully. As for customer service, my interactions were generally timely and courteous, but resolving nuanced queries sometimes took longer than I expected, especially outside prime business hours. Overall, while Valuable Capital has some strengths, I believe it’s wise to remain vigilant, review fee structures carefully, and start with modest investments to ensure the experience matches your needs and risk tolerance.

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