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From my experience trading with AI GOLD, I found their customer service fairly responsive, especially over the phone during business hours. When I had inquiries, the staff addressed my concerns clearly and efficiently, which gave me confidence that I’d have support if any issues arose. However, the service is limited to weekdays from 8:30 AM to 5:00 PM, which could be restrictive if you trade outside these hours or operate from another time zone. There also isn’t a live chat option, which, for me, sometimes made getting quick assistance less convenient compared to some global brokers. Regarding reliability, the platform—particularly their MT5 offering and the e-profit tool—performed steadily in my sessions. I did not encounter severe downtime or unplanned interruptions, and executions were as fast as advertised. Nevertheless, some of their specialized tools, like the e-profit download version, only work on Windows, which might inconvenience traders used to mobile or Mac platforms. While the trading infrastructure is solid, it’s worth noting that opening an account took a bit longer than I’m accustomed to with international brokers, and navigating some resources can be more challenging for those who don’t speak Japanese fluently. All in all, while AI GOLD’s support and platform reliability met my expectations in key areas, the limitations in service hours, language support, and platform compatibility are factors I remain mindful of. As a cautious trader, I believe it’s essential to weigh these aspects alongside the broker’s strong regulatory standing.