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Resolved
EXNESS refuses to withdraw money
Object 
Exness
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$10,000(USD)
Time
4day8hour
Mediation Progress
Hong Kong 2023-09-03
Solved after user's confirmation 
Dikkk
DikkkHong Kong 2023-08-31
Supplemental Materials 
Dikkk
DikkkI have traded for days in a row, but the customer service's reply is not substantially helpful.
Supplemental Materials
Hong Kong 2023-08-31
Supplemental Materials Dikkk
DikkkI just contacted the customer service who told me to continue to trade if I want to withdraw money.
Supplemental Materials
Cyprus 2023-08-31
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Reply
Hong Kong 2023-08-30
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-30
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2023-08-30
Start Mediation Dikkk
DikkkIt always said that the transaction volume is not enough. After I swiped the transaction volume, I was still refused to withdraw. The customer service asked me to wait for an email reply but there was no respond. Why is it so difficult to withdraw money? There were not so many problems when I made a deposit. Withdrawal service is terrible.
Start Mediation
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