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Resolved
Failed to execute set SL orders with USD/JPY
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$889(USD)
Time
36day18hour
Mediation Progress
Vietnam 2023-09-06
Resolved 
Hung3640
Hung3640Cyprus 2023-08-07
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24 hours customer service for help, or you can send an email to the official customer service, support@exness.com (ensure correct email address) with your registered email at our platform. If you contacted us before, please still reply by email or reach out to the 24 hours online customer service for help. Thank you.
Reply
Sensitive information
This content involves sensitive information, so it's hidden by WikiFX
Hong Kong 2023-08-01
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2023-08-01
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Vietnam 2023-07-31
Start Mediation Hung3640
Hung3640I have a sell order for the USD/JPY pair at 139.166, placed an SL 139,416 order. However, the exchange did not match my SL order. The broker explained that there is a price gap. But it is not true because when I looked up the trading history I saw a bunch of other price histories.
Start Mediation
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