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Resolved
XM has serious slippage, causing huge loss. They do not compensate after several communication. Please stay away from this platform
Object 
XM
Issue
Severe Slippage
Requirement
compensation
Amount
$1,937(USD)
Time
33day8hour
Mediation Progress
Hong Kong 2022-10-23
Resolved 
TIANXIA4147
TIANXIA4147Cyprus 2022-09-23
Reply XM
Dear customer, frist of all, thank you for choosing XM and your support. In reference to the complaint about your account 6080800, we made a reply by email on Steptermber 15, 2022 after a careful investigation, so please check your email box. If you have any questions, you are welcome to visit XM official website https://www.x1m1global.net/cn/ at any time, click into the Online Customer Service in the upper right corner of the page to contact the customer service for help. We provide 24 hours online customer service support from Monday to Friday, and very pleased to serve you. Have a nice day.
Reply
Hong Kong 2022-09-19
Supplemental Materials TIANXIA4147
TIANXIA4147I set the stop loss at 1720, but actually the level was triggered at 1716. The 20,000 US dollars was traded with the mode of VAM at the platform of XM. And there's no slippage for this kind of trading mode, let alone selling orders.
Supplemental Materials
Hong Kong 2022-09-20
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-09-20
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-09-19
Start Mediation TIANXIA4147 
TIANXIA4147XM is the fraud platform with serious slippage. Deliberately cause loss and do not want to compensate.
Start Mediation
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