Dear customer, with reference to your complaint, after detailed investigation, we could not find your registration information at XM platform by searching the account number, email and phone number that you provide. Please ensure that you registered the account via the correct official website, https://www.x1m1global.net/cn/. At the same time, notably, there are many fake platforms which cloned XM logo, website and application. Please stay alert to the risks and do not download and install any cloned XM website or application. At the same time, keep your personal private information. If you have any questions, please feel free to visit the XM official website above, and click into the Online Customer Service in the upper right corner of the page to reach out to the customer service for help. XM provides 24 hours customer service from Monday to Friday and is pleased to serve our customers. Have a good time.

Unable to withdraw. The platform erase all the data. I cannot see anything nor contact the customer service.