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Resolved
Serious slippage
Object 
DBG MARKETS
Issue
Severe Slippage
Requirement
other
Amount
$500(USD)
Time
30day22hour
Mediation Progress
Hong Kong 2022-05-28
Resolved 
FX3271584839
FX3271584839Australia 2022-04-28
Reply DBG MARKETS
We confirm that the problem that the customer reported is normal slippage, and the customer service has explained it to the customer several times. But he didn't accept and even hurled abuse at the service staff.
Reply
Hong Kong 2022-04-28
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-04-28
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-04-27
Start Mediation FX3271584839 
FX3271584839Every order traded on this platform is in slippage, most of which are a few tenths of a pip. I don’t care much about that, but it happens every day, no matter how big or small the market is, he slips. It is usually 2-5 pips, especially It was a 5-pips slippage that came today, and I thought it was incredible. Where are their online customer service? It also said that to look for a customer service manager, and after I found a customer service manager, they keep saying that the slippage is normal, the slippage is normal, and I want to know that steal customers' money for 2-5 pips is still called normal?
Start Mediation
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