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Resolved
Absconded?
Object 
FXTM
Issue
Others
Requirement
2020031845111314470
Amount
$1,800(USD)
Time
7day23hour
Mediation Progress
Hong Kong 2022-03-10
Solved after user's confirmation 
FX1587626470
FX1587626470United Kingdom 2022-03-03
Reply FXTM
Thank you for contacting FXTM. In terms of the problem involving website login, you can visit the official website https://www.futuogroup-int.com/zh or FXTM customer exclusive platform https://my.asia-ftgroup.com/zh/login/retry. It is suggested that you clear the browser history cookie and cache and use Firefox to log in the website. Firefox browser has great compatibility and stability. If you still cannot open or log in the website, please provide the full screenshot of the page for further investigation. Please feel free to contact us, if you have any question. Apart from the online customer service, we also offer other contact information in the following, Email: chinese@fxtm.com; Telephone: 4000060069; WeChat: FXTM customer service.
Reply
Hong Kong 2022-03-02
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2022-03-02
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2022-03-02
Start Mediation FX1587626470 
FX1587626470The webstie cannot be opened and the customer service do not response. It suddenly happened on March 2 and it never happened before. I feel so helpless now. What should I do
Start Mediation
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