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Resolved
Severe slippage
Object 
Exness
Issue
Others
Requirement
other
Amount
$2,368(USD)
Time
38day23hour
Mediation Progress
Hong Kong 2021-09-03
Resolved 
GUANJIANWEIZHI54635
GUANJIANWEIZHI54635Cyprus 2021-08-04
Reply Exness
Part of products on the platform have fixed requirements for margin calls, such as Bitcoin currency pairs, which has nothing to do with the leverage. All products involved can be checked according to the aforementioned tables of non-mainstream currencies, cryptocurrencies, indexes, and energy products. As for digital currencies, products can be traded 24 hours a day, 7 days a week, and see prices fluctuating a lot, thus making themselves not suitable for all investors. The value for investment can increase or decrease, placing investors under the risk of losing all their investments. Under any circumstances, our company are not responsible for all or part of loss or damage caused by or related to CFD regarding any person or entity.
Reply
Hong Kong 2021-07-27
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-07-27
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-07-26
Start Mediation GUANJIANWEIZHI54635
GUANJIANWEIZHI54635I adjusted the leverage to 1:50, but the cryptocurrency of the platform was still 1:200. I didn’t change the leverage, which resulted in a heavy position in the case of insufficient margin. When trading Bitcoin, the slippage is severe.
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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