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Resolved
The network was disconnected and can’t log in, causing large losses
Object
Exness Exness
Issue

Others

Requirement

other

Amount

$15(USD)

Time

34day23hour

Mediation Progress
Resolved
J35804
Reply
Exness
We apologize for the inconvenience caused by a short-term technological malfunction occurring amid the maintenance of trading servers of Exness on July 17th. Please don't worry because the problem has been solved. After looking into the execution of the orders of your trading account, we have decided to cancel harmed orders and fully compensate for your losses thereof. If you have any other questions, please feel free to contact us at any time.

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Supplemental Materials
J35804
No reply?

Supplemental Materials

Supplemental Materials
J35804
The trading account only had USD 20, but the network failure seen by the server caused me to lose USD 15.

Supplemental Materials

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J35804
The network was disconnected after BTCUSDm trading on Saturday. Failed to liquidate the positions. It caused large losses.

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