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Resolved
FXTM doesn't allow us to withdraw funds and teh customer service of FXTM blacklisted me
Object 
FXTM
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$989(USD)
Time
39day3hour
Mediation Progress
Hong Kong 2021-02-12
Resolved 
JIUTIAN8345
JIUTIAN8345United Kingdom 2021-01-13
Reply 
FXTM
FXTMDear customer, thanks for your message. For your above-mentioned questions, our team has carefully investigated them and confirmed that we have sent you an email asking you to provide further information in order to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com
Reply
United Kingdom 2021-01-08
Reply FXTM
Dear customer, thanks for your message. For your above-mentioned questions, our team has carefully investigated them and confirmed that we have sent you an email asking you to provide further information in order to process your withdrawal. Please note that as a regulated broker, we put importance on customer's trading experience and provide timely solutions to the issues you have. Meanwhile, you can contact us by the online official customer service at our website or get in touch with your account manager. Business time (Beijing time): online customer service (24hours, Monday-Friday; 16:00 - 21:00, Saturday; 17:00 - 01:00, Sunday), customer service email: chinese@fxtm.com
Reply
Hong Kong 2021-01-04
Supplemental Materials JIUTIAN8345
JIUTIAN8345Isn't there any contact on WikiFX?
Supplemental Materials
Hong Kong 2021-01-04
Supplemental Materials JIUTIAN8345
JIUTIAN8345We chose it because it scored highly on WikiFX and was regulated by the FCA. But I did not expect it to be so rubbish
Supplemental Materials
Hong Kong 2021-01-04
Supplemental Materials JIUTIAN8345
JIUTIAN8345The customer service blocked me. I have submitted information many times, but for various reasons my withdrawal was delayed
Supplemental Materials
Hong Kong 2021-01-04
Supplemental Materials JIUTIAN8345
JIUTIAN8345Account opened on the official website
Supplemental Materials
Hong Kong 2021-01-04
Reply 
WikiFX Mediation Center
WikiFX Mediation CenterDid you open the account on the official website or by scanning the code?
Reply
Hong Kong 2021-01-04
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2021-01-04
Verified WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2021-01-04
Start Mediation JIUTIAN8345
JIUTIAN8345It has been over a month since I can't withdraw funds. Now the customer service is out of contact, pls be careful
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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