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Resolved
Blocking money made my positions liquidated
Object 
Exness
Issue
Others
Requirement
other
Amount
$7,000(USD)
Time
14day0hour
Mediation Progress
Hong Kong 2020-12-23
Solved after user's confirmation 
AOBANIUSHUMA（SHENZHEN-XIAOJIANG）
AOBANIUSHUMA（SHENZHEN-XIAOJIANG）Cyprus 2020-12-23
Reply Exness
Dear customer, we have carefully reviewed the sets of orders on your 9 trading accounts that you have complained. First of all, we apologize for the inconvenience that may be caused by the execution of these orders. After a careful review of the order team, we decided to cancel the financial results of the affected order and return the transaction funds related to these orders.
Reply
Hong Kong 2020-12-16
Supplemental Materials 
AOBANIUSHUMA（SHENZHEN-XIAOJIANG） 
AOBANIUSHUMA（SHENZHEN-XIAOJIANG）Exness sent me an email acknowledging that it was their problem that caused the liquidation. It has paid for one of my 10 accounts, and the rest 9 accounts have not yet been paid for. Continue to update
Supplemental Materials
Hong Kong 2020-12-11
Supplemental Materials AOBANIUSHUMA（SHENZHEN-XIAOJIANG） 
AOBANIUSHUMA（SHENZHEN-XIAOJIANG）I topped up my account yesterday when the market transaction volume was relatively low. The fund was on the account very soon, and only process like this can be regarded as normal. The platform deliberately delayed the withdrawal and repeatedly replied that it was under financial processing. It took over 2 hours from I received the email informing me of successful Huobi withdrawal to I received the funds on my account. The illegal operation caused a forced liquidation to me.
Supplemental Materials
Hong Kong 2020-12-11
Supplemental Materials AOBANIUSHUMA（SHENZHEN-XIAOJIANG） 
AOBANIUSHUMA（SHENZHEN-XIAOJIANG）I topped up my account yesterday when the market transaction volume was relatively low. The fund was on the account very soon, and only process like this can be regarded as normal. The platform deliberately delayed the withdrawal and repeatedly replied that it was under financial processing. It took over 2 hours from I received the email informing me of successful Huobi withdrawal to I received the funds on my account. The illegal operation caused a forced liquidation to me.
Supplemental Materials
Hong Kong 2020-12-09
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-12-09
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-12-09
Start Mediation AOBANIUSHUMA（SHENZHEN-XIAOJIANG） 
AOBANIUSHUMA（SHENZHEN-XIAOJIANG）I have ten accounts. And every account has a total balance of over 400 in total. And there was nearly 300 in my each account even though I lost money. I deposited $5,498 and was going to divide the deposit into 10 parts and then transfer each part into each account. I asked the customer service when I can get my deposit and they just asked me to wait. HuoBi showed that my deposit had been finished and it cost me just over 10 minutes. But I’ve waited two hours when the deposit was in my account. So my positions were wiped out. I’ve never met such things before. They are supposed to block my money to make my positions wiped out. I asked for compensation but they refused with many reasons.
Start Mediation
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