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Resolved
The account is disabled. Is it reasonable?
Object 
Exness
Issue
Others
Requirement
other
Amount
$50(USD)
Time
41day17hour
Mediation Progress
Hong Kong 2020-12-29
Solved after user's confirmation 
FX3428665657
FX3428665657Cyprus 2020-11-30
Reply Exness
The company’s ECN business has officially shut down in mid-November. In September, the company sent emails to notify all customers, and also called customers many times but some did not answer the phone. After closing the ECN accounts, the company has issued bonuses related to the ECN orders to the customer according to the compensation procedure.
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Hong Kong 2020-11-18
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Hong Kong 2020-11-18
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WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-11-17
Start Mediation FX3428665657
FX3428665657I found that my positions were disabled unintentionally. I asked the customer service and they said they had emailed in October that the accounts would be closed. I didn’t receive such kind of email. It’s the first time that I’ve heard accounts can be disabled.
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