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Resolved
Unable to withdraw
Object 
USGFX
Issue
Unable to Withdraw
Requirement
Withdrawal
Amount
$6,874(USD)
Time
143day19hour
Mediation Progress
Hong Kong 2021-01-04
Solved after user's confirmation 
NUANFENG51473
NUANFENG51473Australia 2020-12-09
Reply USGFX
ASIC old customers are expected to receive their withdrawals before the end of January next year.
Reply
Hong Kong 2020-10-28
Supplemental Materials 
NUANFENG51473
NUANFENG51473Three months have passed. Will your platform refund my withdrawals?
Supplemental Materials
Hong Kong 2020-09-22
Supplemental Materials NUANFENG51473
NUANFENG51473Withdrawals were arranged by the third party on August 15th, and now it is September 22nd. The account can be received within one to two weeks after the third-party processing, which has been mentioned earlier. But now it has not arrived for more than a month.
Supplemental Materials
Australia 2020-09-03
Reply USGFX
According to the response of the withdrawal department on August 15, the customer's withdrawal request has been accepted by the platform and has been arranged in the third-party acceptance list. Due to the large amount of withdrawal applications received recently, the third party will remit money within 1-2 weeks after acceptance. Please wait patiently.
Reply
Hong Kong 2020-08-24
Supplemental Materials NUANFENG51473
NUANFENG51473How long will it take for withdrawals to arrive at the account?
Supplemental Materials
Australia 2020-08-24
Reply USGFX
Our company has entered the state of independent supervision due to the ASIC license, and ASIC requires us to suspend deposits and withdrawals. To ensure customers' withdrawals, we use Vanuatu's surplus to deal with related matters. The company reiterated that it will guarantee that the customer's withdrawal is available. It is still in the transition period and the withdrawal is delayed. We are grateful for your understanding. We have arranged the customer's withdrawals in order, and we apologize for the inconvenience caused to customers.
Reply
Hong Kong 2020-08-13
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-08-13
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-08-13
Start Mediation NUANFENG51473
NUANFENG51473I applied for the withdrawal on July 21, albeit successful deduction, the fund is yet to be received. Has is absconded?
Start Mediation
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2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
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