Global Broker Regulation Inquiry App
WikiFX
English
简体中文
繁體中文
English
Pусский
日本語
ภาษาไทย
Tiếng Việt
Bahasa Indonesia
Español
हिन्दी
Filippiiniläinen
Français
Deutsch
Português
Türkçe
한국어
العربية
Resolved
One can see the evidence that I uploaded. The online service is useless.
Object 
FXTM
Issue
Severe Slippage
Requirement
2020031845111314470
Amount
$20(USD)
Time
98day3hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
redemption
redemptionUnited Kingdom 2020-05-12
Reply FXTM
Dear customer, thank you for your feedback! Regarding your inquiry, our team has sent you an email with the number 2020050610005188, which has provided you with a detailed explanation after careful investigation. If you have more inquiries about this issue, please contact us directly. FXTM is a formal platform under global regulation. We have been committed to providing customers with the best trading experience. For details, please refer to our official website: https://www.forextimechina.com.cn/zh, our official QQ support: 4006111266, or free hotline: 44203734 10 25.
Reply
Hong Kong 2020-05-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-05-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-05-05
Start Mediation redemption 
redemptionI went short on the order and set the stop-loss price. But the platform didn’t stopped loss for me and even closed my position at high price. The online service responded nothing but “Hello”.
Start Mediation
Statement：
1. The above content only represent personal view, do not represent WikiFX's position
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
2. Unauthorized reprints of cases in this platform are prohibited. Offenders will be pursued their legal obligations
Previous Post
I placed order on XAU/USD and set the stop-loss price at 1711.5, while FXTM closed for me at 1709.9. Now it has slipped to 1703, but no service dealt with it.
China
Next
Unable to withdraw
China
To view more
Please download WikiFX APP
