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Resolved
I placed order on XAU/USD and set the stop-loss price at 1711.5, while FXTM closed for me at 1709.9. Now it has slipped to 1703, but no service dealt with it.
Object 
FXTM
Issue
Others
Requirement
2020031842411113428
Amount
$40(USD)
Time
97day21hour
Mediation Progress
Hong Kong 2020-08-11
Resolved 
CONGTOUZAILAI（KELE）
CONGTOUZAILAI（KELE）United Kingdom 2020-05-12
Reply 
FXTM
FXTMDear customer, thank you for your feedback! Regarding your inquiry, our team has sent you an email, and has carefully investigated and provided you with a detailed explanation. If you have more inquiries about this issue, please contact us directly. FXTM is a formal platform under global regulation. We have been committed to providing customers with the best trading experience. Official website is: https://www.forextimechina.com.cn/zh; Official QQ support is: 4006111266; and free hotline is: 44203734 10 25.
Reply
United Kingdom 2020-05-12
Reply FXTM
Dear customer, thank you for your feedback! Regarding your inquiry, our team has sent you an email, and has carefully investigated and provided you with a detailed explanation. If you have more inquiries about this issue, please contact us directly. FXTM is a formal platform under global regulation. We have been committed to providing customers with the best trading experience. Official website is: https://www.forextimechina.com.cn/zh; Official QQ support is: 4006111266; and free hotline is: 44203734 10 25.
Reply
Hong Kong 2020-05-11
Supplemental Materials CONGTOUZAILAI（KELE）
CONGTOUZAILAI（KELE）No one has been be reached to solve the problem.
Supplemental Materials
Hong Kong 2020-05-06
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2020-05-06
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2020-04-29
Start Mediation CONGTOUZAILAI（KELE） 
CONGTOUZAILAI（KELE）The customer service is out of contact.
Start Mediation
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