The platform's "multilingual customer service" is quite comprehensive. I tried asking in English and Japanese, and both sessions went smoothly. However, one night, I asked a question in Korean, and the customer service replied, "The language specialist is offline," forcing me to switch to English. Daytime service, however, is excellent. I asked about spreads in Thai, and the customer service representative explained everything clearly and professionally, much more so than other platforms I've used.
Dear Valued Client, Thank you for your trust and support! We are sorry to hear that Korean language service was not available at night. Whether in the past or in the future, EBC will always listen to the voices of our clients while maintaining our own principles, upholding the values of “integrity and respect,” and striving to provide ever-improving services. Lastly, we wish you smooth trading and a wonderful day!
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The platform's "multilingual customer service" is quite comprehensive. I tried asking in English and Japanese, and both sessions went smoothly. However, one night, I asked a question in Korean, and the customer service replied, "The language specialist is offline," forcing me to switch to English. Daytime service, however, is excellent. I asked about spreads in Thai, and the customer service representative explained everything clearly and professionally, much more so than other platforms I've used.
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