Dear Valued Client, Thank you for your feedback. We understand that you have encountered order execution delays. Even with pending or stop orders in place, during major news releases or periods of high market volatility, price gaps or insufficient liquidity may occur, resulting in slippage or delayed execution. Such occurrences are considered normal market behavior under extreme conditions and are often unavoidable. EBC has integrated with multiple top-tier liquidity providers and is continuously working to optimize execution quality. We recommend adjusting your trading strategy in advance during high-volatility periods to better manage risk. Regarding withdrawals, we generally complete the review process within 1–2 hours. However, the actual arrival time will depend on the processing speed of the relevant bank or payment channel.