While the premium account has low spreads, the upgrade requirements are a bit restrictive. They're not just based on your balance, but also your trading frequency. I have enough funds, but I've been trading less lately, so my upgrade request was rejected. This policy seems a bit rigid. Even with the required funds, I'm still being blocked from receiving discounts. It doesn't seem reasonable. Can't they be more flexible?
Dear Valued Client, Currently, EBC only offers STD (Standard Account) and PRO (Professional Account) types — there is no "Premium Account" available. To assist you in verifying your account information, please kindly confirm the following: Did you register your trading account through the official EBC website? Could you also provide the registration link or website you used, so we can verify whether the platform you registered with is an officially certified EBC site? If you have any questions, please feel free to contact our online customer service or email us. We will be happy to assist you.
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While the premium account has low spreads, the upgrade requirements are a bit restrictive. They're not just based on your balance, but also your trading frequency. I have enough funds, but I've been trading less lately, so my upgrade request was rejected. This policy seems a bit rigid. Even with the required funds, I'm still being blocked from receiving discounts. It doesn't seem reasonable. Can't they be more flexible?
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