While EBC's spreads on mainstream currency pairs are acceptable, some less popular pairs are far from satisfactory. The spreads fluctuate wildly, sometimes by several pips. Last time, I traded an uncommon cross, and while the spread looked normal, it jumped the instant I placed my order, costing me a lot of money. This is quite unfriendly for those who diversify their portfolios. I hope the platform can stabilize the spreads on all currency pairs.
Dear Valued Client, We understand the inconvenience caused by the sudden price spike at the moment of your order placement. To assist you in further investigating the trade, we kindly ask you to provide the order number or trading log for the transaction in question. We will look into it promptly and get back to you with the findings. If you have any other questions, please feel free to contact our online customer service or reach out to us via email at any time.
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While EBC's spreads on mainstream currency pairs are acceptable, some less popular pairs are far from satisfactory. The spreads fluctuate wildly, sometimes by several pips. Last time, I traded an uncommon cross, and while the spread looked normal, it jumped the instant I placed my order, costing me a lot of money. This is quite unfriendly for those who diversify their portfolios. I hope the platform can stabilize the spreads on all currency pairs.
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