Dear XIN CHENG, We are sorry to hear about your experience and appreciate you bringing this to our attention. As mentioned in our previous communication today, your case is currently under thorough review. Please rest assured that our team is carefully investigating all details to ensure a fair and balanced resolution for all parties involved. We sincerely appreciate your patience and understanding while we complete this process. Kind regards, Fintrix Markets Team

Dear MOCHAMAD, We are sorry to hear that your experience did not meet your expectations. Please be assured that your case has been forwarded to the relevant department and is currently under investigation. We are carefully reviewing the matter and will do our best to resolve it as soon as possible. Thank you for your patience and understanding. Kind regards, Fintrix Markets Support Team

Dear Wei, We have reviewed your trading activity and found that certain transactions did not comply with our Trading Terms and Conditions. These transactions were removed in accordance with our policy, and your account balance was adjusted accordingly. After the adjustment, you successfully withdrew the remaining balance. We remain committed to maintaining fair trading conditions for all clients. Thank you for your understanding. Fintrix Markets Team

Dear Jackson 009, After review by our risk management department, the account’s trading activities were found to be non-compliant with the platform’s trading rules. In accordance with the Client Agreement, profits generated from such non-compliant trading activities are not eligible for withdrawal. Following the completion of the review, the client’s original deposited principal was fully refunded, and no client-owned funds were withheld. We are committed to maintaining a fair trading environment and safeguarding all clients’ funds. All accounts are handled in accordance with our publicly available trading rules and risk management policies. Thank you for your understanding. Fintrix Markets Group