Je suis très déçu du service de ce courtier. J'ai constaté une différence très déraisonnable dans les prix de clôture des ordres. J'ai clôturé la position d'achat au prix de 2677,11, mais le courtier l'a effectivement clôturée au prix de 2676,77, même si les conditions du marché à ce moment-là étaient stables sans fluctuations significatives.
Cela a entraîné une diminution injuste de mon solde, entraînant des pertes.
Lorsque j'ai soumis une réclamation et inclus des preuves, ma réclamation a été ignorée et on m'a donné uniquement des raisons générales telles que le glissement, sans aucune tentative d'expliquer ou de prouver le problème en détail.
En tant que courtier qui prétend utiliser un système d'exécution de marché, la transparence et la précision dans l'exécution des prix sont très importantes. Cependant, cette expérience montre des indications de pratiques préjudiciables aux clients.
Je ne recommande pas ce courtier à quiconque. Si vous privilégiez l'honnêteté et la transparence, vous devriez chercher un autre courtier plus digne de confiance.
Articles originaux
inappropriate order closing
I am very disappointed with this broker's service. I experienced a very unreasonable difference in order closing prices. I closed the Buy position at the price of 2677.11, but the broker actually closed it at the price of 2676.77, even though market conditions at that time were stable without significant fluctuations.
This caused my balance to decrease unfairly to the point of experiencing losses.
When I submitted a complaint and included evidence, my complaint was ignored and only given general reasons such as slippage, without any attempt to explain or prove the matter in detail.
As a broker that claims to use a Market Execution system, transparency and accuracy in price execution are very important. However, this experience shows indications of practices that are detrimental to customers.
I do not recommend this broker to anyone. If you prioritize honesty and transparency, you should look for another broker who is more trustworthy.
fermeture de commande inappropriée
Divulgation
Articles originaux
inappropriate order closing
I am very disappointed with this broker's service. I experienced a very unreasonable difference in order closing prices. I closed the Buy position at the price of 2677.11, but the broker actually closed it at the price of 2676.77, even though market conditions at that time were stable without significant fluctuations. This caused my balance to decrease unfairly to the point of experiencing losses. When I submitted a complaint and included evidence, my complaint was ignored and only given general reasons such as slippage, without any attempt to explain or prove the matter in detail. As a broker that claims to use a Market Execution system, transparency and accuracy in price execution are very important. However, this experience shows indications of practices that are detrimental to customers. I do not recommend this broker to anyone. If you prioritize honesty and transparency, you should look for another broker who is more trustworthy.
L'Indonésie
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