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In my experience evaluating brokers, the lack of robust regulation at Multigain immediately stands out as a major concern. Although the company has been operating for 5 to 10 years and offers a wide array of financial products, my primary focus remains on user safety and service quality. What I found troubling with Multigain is the absence of clear regulatory oversight, something I deem essential for safeguarding my funds and ensuring recourse in disputes. This is compounded by reports of suspicious business practices and high potential risk highlighted in external assessments. Regarding customer service, I noticed that while they offer multiple channels—such as phone, email, and social media—the presence of recent user complaints about withdrawal difficulties and potential scam scenarios is deeply concerning. Several users describe situations where additional deposits were repeatedly requested before funds could be withdrawn, and eventual access to their money was denied. This aligns with classic red flags I've learned to watch out for in this industry. Platform stability can sometimes offset other drawbacks, but in Multigain’s case, they do not provide industry-standard platforms like MT4 or MT5. Relying on a proprietary system, especially from an unregulated broker, increases operational risks for me. In summary, both customer service quality and platform stability raise enough concern that I personally would approach Multigain with significant caution, prioritizing security and transparency over convenience or product range.