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Rustam R
Within 1 year

Have you experienced any drawbacks with Motilal Oswal's customer support or noticed any issues with the stability of their platform?

Broker Issues
Motilal Oswal
Regulation
07-17
United States
WikiFX
Reply

Speaking from my perspective as a trader who prioritizes due diligence, I have serious reservations about Motilal Oswal’s overall safety profile, which inevitably colors my impression of every aspect of their service, including customer support and platform reliability. The most significant concern for me is the company’s complete absence of regulatory oversight; there is no recognized license backing Motilal Oswal, and WikiFX itself marks it as high risk. This lack of regulation raises red flags, as regulatory frameworks typically impose basic standards for conflict resolution and operational integrity—crucial factors for safeguarding client interests, including responses to customer support queries. While Motilal Oswal claims to offer various customer contact channels, my skepticism is heightened by the documented fines and administrative warnings from SEBI, the Indian market regulator. Such sanctions suggest there could be underlying issues in compliance and client servicing. If a broker is fined or warned by a reputable regulator, I always interpret that as a signal to proceed with caution. I have not seen any indication of demo accounts, which further limits the opportunity for a risk-free trial or direct appraisals of platform stability. Regarding platform stability, the fact that Motilal Oswal operates multiple mobile-based proprietary platforms, without being regulated and under recent regulatory scrutiny, means I can’t take their reliability at face value. Stability is something I prefer to test under the protection of established oversight so that any technical issues can be properly escalated. For me, the lack of such safeguards makes it difficult to trust that any technical glitches or customer support failures would be resolved fairly or promptly. All things considered, I would be extremely cautious and would recommend that prospective users weigh these risks very carefully.

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