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Elio Matacena
Within 1 year

Have you noticed any drawbacks related to Limit Prime Securities’ customer service or the reliability of their platform?

Broker Issues
Limit Prime Securities
Regulation
08-15
United States
WikiFX
Reply

From my experience as a trader who values security and honest operations, Limit Prime Securities leaves a measured impression. Their regulation by the Capital Markets Authority of Montenegro, alongside negative balance protection and segregated accounts, gives me some fundamental peace of mind regarding client funds. I appreciate their MT5-only offering—this is a robust platform that, in my opinion, meets the needs of technically proficient traders. However, a few areas have given me pause as I assess their overall reliability and customer service quality. The broker seems geared more towards experienced users, and the absence of a beginner-friendly interface could discourage less seasoned traders. While I haven’t encountered major outages or execution issues on their MT5 servers, I did note ping speeds over 150 ms, which is not ideal for high-frequency strategies in my style—it’s something to keep an eye on depending on where you’re trading from. On the customer service front, direct contact is available via phone and email, and they maintain several social media channels. Yet, compared to larger international brokers, their client support infrastructure feels somewhat limited, particularly outside regular business hours. I am also mindful of their inactivity fee structure, especially the $20 withdrawal fee for dormant accounts, which could catch some traders off guard. For me, these are manageable with vigilance, but they do warrant careful review before committing significant capital.

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