Abstract：CAPEX.com, a Cyprus-based forex broker, has been receiving flak from its clients all over for its alleged trading practices. These include allegations concerning withdrawal denials to clients, pressuring them into investing more, giving them false promise returns, and causing bonus discrepancies and numerous reported fund scams. With these allegations continuing to grow, it was important for us at WikiFX to highlight before you. This 2026 CAPEX.com review article is aimed at making you aware of trading glitches reported by users. Read on as we share an in-depth guide.
CAPEX.com, a Cyprus-based forex broker, has been receiving flak from its clients all over for its alleged trading practices. These include allegations concerning withdrawal denials to clients, pressuring them into investing more, giving them false promise returns, and causing bonus discrepancies and numerous reported fund scams. With these allegations continuing to grow, it was important for us at WikiFX to highlight before you. This 2026 CAPEX.com review article is aimed at making you aware of trading glitches reported by users. Read on as we share an in-depth guide.
CAPEX.com Operation Details: Profile, Trading Instruments & Account Types
CAPEX.com claims to have ushered in a new era of trading, utilizing the potential of artificial intelligence to provide traders with a quick and insightful experience. Besides forex, the broker allows you to trade across stocks, indices, ETFs, cryptocurrencies, commodities, bonds and shares. As far as the trading platform is concerned, traders can leverage its proprietary CAPEX WEBTRADER. As a trader, you can choose from three trading accounts - Essential, Original and Signature - that the CAPEX broker offers. The minimum deposit required is $1,000, $5,000 and $25,000 for Essential, Original and Signature, respectively.
Explaining the Top Forex Trading Complaints Against CAPEX.com
The Withdrawal Denial Allegation Against CAPEX.com
A Mexico-based trader stated having placed a withdrawal request with the broker as the commission charges began to diminish. According to the trader, CAPEX.com used to have much higher charges before. However, the trader accused the broker executive of denying fund withdrawals, citing bonus completion first. The trader admitted having completed 75% of it and pointed out that these issues are faced by other traders too. Read this CAPEX.com review for a better understanding.
Withdrawal Restrictions & Pressure to Deposit More Funds
A trader accused CAPEX.com of repeatedly blocking withdrawal requests, allegedly citing reasons such as active bonuses and open trading positions. The complainant claimed that additional deposits were suggested as a condition to enable larger withdrawals, which raised serious concerns.
According to the review, the trader deposited approximately $5,700 and received a $2,500 bonus. The account balance reportedly grew to over $24,000, yet only small withdrawals were processed. The user also alleged unprofessional communication from support and restrictions on transferring funds internally without approval.
Overall, the complaint reflects concerns about withdrawal limitations, bonus-related conditions, and alleged pressure to deposit more money before accessing profits.
Check the trader's review of CAPEX.com below.
Lack of Withdrawals Due to the Long Trading Platform Glitch
Another Mexican trader criticized CAPEX.com for delaying withdrawals, alleging that its support team does not solve any issue. The complaint filed shared insights into the lack of effective response from the support team in solving issues, such as the dysfunctional app, for months. It was all due to a supposed update, according to the trader. The trader revealed that due to this update, his data was erased, forcing him to upload all his documents again. However, the email account was still not validated. The trader accused the broker of stealing funds as a result of this. Have a look at this screenshot, explaining the issue the trader faced.
Alleged Pressure to Deposit More Funds, Bonus Restrictions & Significant Financial Loss
A trader accused CAPEX.com of using aggressive sales tactics and misleading profit projections to encourage repeated deposits. According to the complaint, the process allegedly began with a small initial investment, followed by persistent pressure to inject additional capital under the promise of rising shares and increasing account profits.
The trader claimed that account balances appeared to grow significantly — reportedly reaching around $35,000 — which further encouraged additional deposits, often accompanied by bonus incentives. However, when the user attempted to withdraw funds, he was allegedly informed that bonus-related conditions prevented withdrawals. The complainant also stated that frequent calls and emails urged them to borrow money and continue funding the account.
Ultimately, the trader reported losing approximately $7,100 (deposited in Mexican pesos), alleging that losses were attributed to failure to deposit more capital. The complaint highlights concerns about high-pressure sales tactics, bonus withdrawal restrictions, and substantial financial loss.
Alleged High-Pressure Deposits, Risky Trading Strategy & Bonus Expiry Issues
A trader from the United Arab Emirates alleged that CAPEX.com pressured clients to open large “safe” positions and repeatedly deposit more funds to sustain market movements. The complaint also claims that bonus terms required high trading volume and had a 30-day validity, contrary to initial representations, which allegedly restricted withdrawals.
The trader further cited frequent calls encouraging additional deposits. Go through this CAPEX.com review that highlights concerns about aggressive sales tactics, risky trading guidance, and unclear bonus conditions.
Constant Sales Calls Do Not Make Traders Any Happier
Several traders have highlighted the multiple calls they receive from CAPEX to open a trading account. These calls did not make traders happy, as evident from their negative reviews online. Sharing some screenshots that reflect their concerns over these calls.
CAPEX.com Review by WikiFX - Investigating the Broker‘s Regulatory Status
The complaints concerning withdrawals and bonuses are indeed a point of concern. Keeping this in mind, the WikiFX team investigated CAPEX.com’s regulatory status. Upon investigation, the broker was found to be regulated in Cyprus. However, given the large number of complaints, the score remained lower at 4.14 out of 10.
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