Abstract：Did NinjaTrader onboard you in the name of the Lifetime Plan, but its ordinary customer service left you in a poor trading state? Do you witness price chart-related discrepancies on the NinjaTrader app? Did you have to go through numerous identity and address proof checks for account approval? These problems occupy much of the NinjaTrader review online. In this article, we have discussed these through complaint screenshots. Take a look!
Did NinjaTrader onboard you in the name of the Lifetime Plan, but its ordinary customer service left you in a poor trading state? Do you witness price chart-related discrepancies on the NinjaTrader app? Did you have to go through numerous identity and address proof checks for account approval? These problems occupy much of the NinjaTrader review online. In this article, we have discussed these through complaint screenshots. Take a look!
Sharing the Top Complaints Against NinjaTrader
Poor Support Accusation Against NinjaTrader
Whether you get locked out of your trading account or are unable to fill your order entry on the NinjaTrader login, the support service does not seem efficient in resolving your queries. The long response time often causes chaos for traders. The screenshot below is a painful sum-up of the inefficient NinjaTrader customer support service.
Constant NinjaTrader Login Failures Annoy Traders
A trader urged everyone to not fall into the lifetime plan for lower commissions, suggesting that it cannot compensate for the hassles caused due to constant login failures. The 2-factor authorization is alleged to be erroneous as confirmation email does not arrive. Further, constant captcha issues mean NinjaTrader login attempts remain largely unsuccessful. Here is how the trader summed up the experience trading with this US-based forex broker.
Erroneous Price Charts Lead to Fund Scams
The trader alleged that two trades went wrong while doing a free prop firm evaluation. Stop losses were triggered despite the NinjaTrader pricing reaching the take-profit level by over 100+ticks. At the same time, another trade never filled despite reaching the entry point. The trader claimed that NinjaTrader‘s chart data cannot be relied upon for trading. Check out the screenshot to know the trader’s experience.
The Unending Account Approval Journey
This complaint section talks about a trader who had to go through an extremely long account verification process. While the trader did admit to having submitted one wrong document in the beginning, he resubmitted his identity proof correctly later. Subsequently, NinjaTrader rejected the account on address count. The trader submitted a lease agreement, a driving license and several other documents. However, the account approval process did not end for the trader, leaving him with no option but to share this NinjaTrader review.
WikiFX Shares the NinjaTrader Review: Check its Score & Regulatory Information
The poor support service has been a prominent complaint against NinjaTrader. As a team, we thoroughly investigated the broker on several aspects, including its regulatory status. The investigation revealed that NinjaTrader did not have a valid license. Interestingly, the company has been operating for five years. The score for the broker is just 1.55 out of 10.
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