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اردو
Resolved
EXness platform auto-closed my position despite sufficient margin
Mediating Parties
Exness
Issue
Others
Requirement
compensation
Settlement Amount
$120(USD)
Time
45day11hour

Mediation Status
Hong Kong13h
Resolved
FX4064472510
Cyprus07-03
Reply
Exness
您好,关于您的问题可以将您的具体情况与平台24小时客服联系,您也可以使用注册邮箱发送至support@exness.com官方客服邮箱(提供交易账号+订单号,请确保是正确邮箱,)。若您已经与我们官方客服有过沟通,请依旧回复邮件或咨询官网在线24小时客服。谢谢.
Reply
Hong Kong06-18
Contact Broker
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong06-18
Verified
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong06-18
Start Mediation
FX4064472510
I opened an order on the platform around 2:15 Beijing time on June 18, 2026. My account had over 7,000 cents in margin. Without any operation on my computer, it automatically closed my position, and the margin was sufficient. I reported to official customer service, but they said I operated it myself. If I had caused a margin call myself, I wouldn't have contacted you. This caused me a loss of $120. Please investigate thoroughly: a total of 6 orders.

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