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Resolved
Unable to withdraw money when the account balance is positive.
Object
X Charter X Charter
Issue

Unable to Withdraw

Requirement

Withdrawal

Amount

$3,500(USD)

Time

44day23hour

Mediation Progress
Resolved
HoàngVănVĩ

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HoàngVănVĩ
Dear all! I have been trading on X-Chacter Markets for about a month. At first, when I made the initial withdrawals, it was very fast. I have been trading for almost a month, and currently my account is still positive. However, when I tried to withdraw money afterwards, it was not successful. It has been a few days, and the status is still "processing." I asked for your support, and the exchange sent me an email stating that the withdrawal request has not been approved due to the misuse of the exchange's bonus to withdraw profits. I am writing here to ask for assistance from the supervisory authorities and everyone to help me retrieve my money from the account. I sincerely hope that you can give me some advice.

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