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Resolved
Exness liquidated my positions even though I had sufficient margin in my account, and it automatically placed reverse orders for me.
Object 
Exness
Issue
Others
Requirement
other
Amount
$1,134(USD)
Time
43day17hour
Mediation Progress
Hong Kong 2024-07-13
Resolved 
WUDAO80675
WUDAO80675Cyprus 2024-06-13
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2024-05-31
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-05-31
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-05-30
Start Mediation WUDAO80675 
WUDAO80675They forced a liquidation despite having sufficient margin and also automatically placed reverse orders. The customer service has not been responsive properly and they refuse to refund the money to the clients.
Start Mediation
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