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Resolved
Unable to close position
Object 
Exness
Issue
Others
Requirement
compensation
Amount
$1,453(USD)
Time
11day6hour
Mediation Progress
Hong Kong 2024-04-01
Solved after user's confirmation 
JIFENGYIYOUGUITU
JIFENGYIYOUGUITUCyprus 2024-03-25
Reply Exness
Dear customer, with respect to your problem, you can send the detailed information to the platform 24-hour customer service, or email the official customer service at support@exness.com (ensure correct email address) with your registered email on our platform. If you have contacted us, please still reply by email or reach out to the 24-hour online customer service for help. Thank you.
Reply
Hong Kong 2024-03-21
Contact Broker 
WikiFX Overseas Customer Service
WikiFX Overseas Customer ServiceContact Broker
Hong Kong 2024-03-21
Verified 
WikiFX Mediation Center
WikiFX Mediation CenterVerified
Hong Kong 2024-03-21
Start Mediation JIFENGYIYOUGUITU 
JIFENGYIYOUGUITUIt suddenly became impossible to close the position during normal trading at the opening of Monday. You can modify the stop loss, but after the modification, the order cannot be placed, and the stop loss slipped 6 pips.
Start Mediation
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